BE 12.5 jobs queue, waiting for tape

[Jens_BE]

Lately my jobs end up in a queue and are waiting for tapes, and I don't get why?

I keep getting these errors:

Backup- \\SID-SRV-CTRL\Microsoft Information Store\First Storage Group
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.
Backup- \\sid-srv-dat.SCANID.local\D:
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.
Backup- \\sid-srv-sql.SCANID.local\System?State
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.
Backup- \\SID-SRV-CTRL\Microsoft Information Store\First Storage Group
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

in combination with these:
Please insert overwritable media in the robotic library using the import command.

Version is 12.5, installed on Win server 2003.
We use a Sony AIT taperobot. Some jobs work well, some queue.
When I respond to the media alert nothing happens.
When I cancel the job and start the same job again everything works fine.
I've cleaned the tapestreamer.
I have more failures on my monday job (full backup on two tapes), then on the others, but also the monday job does succeed sometimes.
Have about 20% failure on my jobs.
On the weekends there is a backup job to disk, and this one never fails.
So I'll guess it's the tapestreamer/robot.
But how can I test this, how can I find out what is actually wrong.

[CraigV]

Load up HP Library and Tape Tools and check if there is an error with your drive.
You can also reinstall your Symantec drivers, and try a backup to disk. If that works, then it might be a physical problem with your autoloader. Also check that Removable Storage is set to manual or disabled, which is a Symantec recommendation.
I've had my jobs stay queued, or ask for overwritable media when the tapes weren't scratch.

[Jens_BE]

Since it's a Sony tapestreamer I've just downloaded a Sony tool to check for errors, and updated the firmware for the taperobot and the tapestreamer.
I'll now reinstall the Symantec drivers.

[Ken_Putnam]

Please insert overwritable media in the robotic library using the import command.
When I cancel the job and start the same job again everything works fine.


these two taken together lead me to beleive that the tapes are expiring a day too late to be used.  ie job starts at 21:00, tape is still protected.  Volume goes off protection at 00:01 and thus is accepted the next morning

Try setting all your OPPs down by 1 day 

[Jens_BE]

All media is overwritable.
Today the same error.
Job was queued after 158 GB, asking for the second tape. The monday job is assosiated with a set who has two tapes.
It's a robot so the second tape is just waiting, the media is overwritable. I have no idea what he is waiting for.

[Ken_Putnam]

If all media is overwritable, I have no idea why BackupExec will not continue on a second tape

unless someone else jumps in, you may need to open an incident with Symantec :(

[JWilly]

We cured it by scheduling a daily inventory.  Not sure how often you're doing that, but it couldn't hurt.