BE2014 GUI Crash

[ThomasTse]

Hi all,

We are implementing BE2014 SP1 at our customer site and it seems running smooth in past month. Now I want to modify job for live run yet it hangs

( any tasks related to job such as create, edit will hang on the first screen it prompted out)

here is detailed message it displayed:

An error with the Backup Exec administration console has occurred.  The administration console will close when you click OK. To restart the console, click the Backup Exec icon or click Start > All Programs > Symantec Backup Exec.

Culture is not supported.
Parameter name: culture
15369 (0x3c09) is an invalid culture identifier.
at System.Globalization.CultureData.GetCultureData(Int32 culture, Boolean bUseUserOverride)
   at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
   at System.Windows.Input.InputLanguageSource.get_CurrentInputLanguage()
   at System.Windows.Input.InputLanguageManager.get_CurrentInputLanguage()
   at System.Windows.Documents.TextSelection.EnsureCaret(Boolean isBlinkEnabled, Boolean isSelectionActive, CaretScrollMethod scrollMethod)
   at System.Windows.Documents.TextSelection.System.Windows.Documents.ITextSelection.UpdateCaretAndHighlight()
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.KeyboardDevice.ChangeFocus(DependencyObject focus, Int32 timestamp)
   at System.Windows.Input.KeyboardDevice.Focus(DependencyObject focus, Boolean askOld, Boolean askNew, Boolean forceToNullIfFailed)
   at System.Windows.Input.KeyboardDevice.Focus(IInputElement element)
   at System.Windows.UIElement.Focus()
   at System.Windows.Input.KeyboardNavigation.Navigate(DependencyObject currentElement, TraversalRequest request, ModifierKeys modifierKeys, DependencyObject firstElement)
   at System.Windows.Input.KeyboardNavigation.Navigate(DependencyObject currentElement, TraversalRequest request)
   at Symantec.HRO.UI.WPFFramework.DialogContentControl.<DialogContentControl_Loaded>b__0()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

I tried:

- repair DB

- repair program

- uninstall options and add it back

- reboot system

but no luck.

I don't wish update to SP2 now since update of agents is needed  (need take down time for reboot, if necessary) and no warranty the problem can be solved after update. useful suggestion/experience is appreciated. Thanks in advance.

Regards,

Thomas

[VJware]

Was BE installed in the default language ? Is the OS running non English ?

Would you try creating the Language key as per http://www.symantec.com/business/support/index?page=content&id=TECH23373 and check if this helps.

If not, would recommend to log a formal support case.

[ThomasTse]

Hi,

Thanks for your reply and we are in pure English environment.

I will try update to SP2 first and verify the problem can be solved or not.

Keep update on this post.

Thomas 

[Update]

Update SP2 - No luck

Windows Update to latest - No luck

Reinstall of Backup Exec - No luck

Official Support Case will be issued and I will provide update here.

[CraigV]

...have you tried to repair .Net Framework?

[ThomasTse]

Hi CraigV,

Yes, tried uninstall existing .Net, and install it and update to latest but still failed to open.

Thomas

[CraigV]

...stop any AV installed on the server and try again.

You can also open up BEutility.exe and run a repair of the BEDB to see if this fixes things.

Thanks!