I am having the same issue, I have had backup job catalog updates run for days with no signs of progress, and I was unable to cancel the jobs by normal means. The backups jobs start off running fine, but when the backup job starts cataloging, it slows down dramtically. And, the only way I am able to cancel the jobs are by restarting the backup exec services. I have not had a successful backup for over a month, and technical support overseas is a joke. I called them on four seprate occasions, with no success. One technician called me and when I told him I was still having the same issue, he told me he would call me back in an hour after he would read over the notes. Well, I am still waiting on his call.
The ticket I open was closed without my concent and I had to call symantec to reopen the ticket, basically starting over again. I used the same case number to reopen the ticket, and recevied a call today. The technician seemed like he didn't want to help, so when he asked me what was going on, I new there was no hope. I am not sure if he was able to read the notes from the previous technician, or if the previous technician left notes, but I could not believe it. I spent alot of money on a dud program.
MAYDAY, MAYDAY, please someone in the United States help me. I have asked the overseas technician to transfer me to a US Techician, and I keep being placed in a queue that is answered by an overseas technicians. Seems like I have been ripped off by Symantec. HEEEEEEEELP!!!!!!!
