Backup Exe 2010 problem

[RameshHodage]

Dear All,

We are using Symantec Backup Exe 2010 for backing up the file server data, while backing up it will give us error as below,

Please Help us, we have tried all the way but, problem still persists

Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors

Ramesh

ASBI
 

[RameshHodage]

While this Error, we have observed 

1. services of the server, service Backup ExE remote agent for windows system getting stopped

2. Application Events:

A.

Process beremote.exe requested memory dump but the maximum number of memory dumps has already been reached.

B

Faulting application name: beremote.exe, version: 13.0.4164.109, time stamp: 0x4cffac43

Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd

Exception code: 0xc0000005

Fault offset: 0x000000000001e265

Faulting process id: 0x1c6c

Faulting application start time: 0x01cc3c80910936f3

Faulting application path: D:\Program Files\Symantec\Backup Exec\beremote.exe

Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll

Report Id: 9b851b21-aa31-11e0-b791-984be16c38

[Kiran_Bandi]

When backing up a remote NetWare server using the Open File Option, an error occurs stating that the file server has run out of memory. :http://www.symantec.com/docs/TECH10884

Referred to older versions of BE. But i think you can give a try..

Regards....

[pkh]

When did the user mentioned that he is using Netware?

[pkh]

Why don't you upgrade to BE 2010 R3 which fixes a lot of problems.  Your existing licence keys will work.  R3 can be downloaded from either the fileconnect site or www.backupexec.com

[Jomy]

After upgrading to BE2010 R3 also getting the issue frequently.

the service of beremote.exe getting stopped.

faulting beremote.exe, faulting module name msvcr80.dll

any suggestion, help highly appreaciated

warm Regards,

[Larry_Arndt]

I've been having the same problem since I upgraded to BUE 2010 R2.  I found documentation that said the problem was fixed in 2010 R3, so we upgraded.  The problem still exists.

  Every other day or so, the Backup Exec Job Engine Service fails, subsequently, all the jobs fail.  I have to reboot the server to get the service to come back online.

  More recently, I'm getting the following error in the event log (probably because it's failed so many times)

EventID 258: "Process bengine.exe requested memory dump but the maximum number of memory dumps has already been reached."

Also

EventID 1000: "Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec

Faulting module name: ndmpcomm.dll, version: 13.0.5204.109, time stamp: 0x4e18e5ca

Exception code: 0xc0000005

Fault offset: 0x0000000000025a89

Faulting process id: 0x948

Faulting application start time: 0x01cc5559dc0c1a6c

Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpcomm.dll

Report Id: c9252f56-c306-11e0-8cc9-00215ad4fb25"

[Jomy]

Have any one any suggestion !!!!!!!  solution .not able to find a permanent solution from symantec technical support.

[ErnestoStubbes]

Having similar issue in 2010 R3 as others posted. Here is the event log error:

Faulting application name: beremote.exe, version: 13.0.5204.109, time stamp: 0x4e18e5d6
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcdd833
Exception code: 0xc0000005
Fault offset: 0x0000000000026fab
Faulting process id: 0x74c
Faulting application start time: 0x01cc6c41c40e3ee6
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
Report Id: 7f22f670-d83c-11e0-9eb7-0030485d34af

Tracking this topic in hopes for a fix or workaround soon!

[DevG]

Hi,

Is this issue occurring when backing up Volume managed by a Macintosh file and print sharing application (Like ExtremeZ-IP)

Please find the following article related to errors found in Application event log and try the suggested workaround.

http://www.symantec.com/docs/TECH135179

Change the Backup Exec FsUseAsyncIo registry key to 0 on the server where the Backup Exec remote agent service is terminating even if you are not using ExtremeZ-IP like third party utility as I have noticed this issue getting fixed by implementing the suggested workaround in the above technical article.

Regards,

[Jomy]

Hi,

we are doing the changes

will update post

warm regards

[Bluehornet]

I'm having the exact same problems when trying to restore the contents of a users mailbox into another mailbox.  It seems to get all the deleted items restored, but then crashes before it gets the inbox restored.  I updated to R3 and deployed all the latest hotfixes.  I tried the suggested solution of modifing the regkey on the agent server, but it didn't make a difference.

[Bluehornet]

This didn't solve the issue for me.

[ub40]

We get like problem when backup HV virtual machine after install windows update KB2607712. Yesterday, we uninstall this update from BE Server and rerun job. Job was completed successfully.

[Jomy]

we changed  according to the  technote.http://www.symantec.com/docs/TECH135179

since one month it is working fine for me.

Regrads,