I have a server running Windows 2003 and Backup Exec 10d (Version 10.1 Rev 5629) with a Seagate DDS4 9SP40 4mm drive that is generating the following alert:
Critical - The tape drive needs cleaning: 1. If the operation has stopped, eject the tape and clean the drive. 2. If the operation has not stopped, wait for it to finish and then clean the drive. Check the tape drive users manual for device specific cleaning instructions. Robotic Library: Drive: SEAGATE 1 Slot: General Category: Tape Alert Error Type: Error Server: SHX-FS Device: SEAGATE 1 Job name: Nightly Time alert received: 7/18/2006 11:49:15 PM Source: Device
Properties of Category: Tape Alert Error Enabled: Yes Send notifications: No Record in event log: Yes Event ID: 65314 Automatically clear: No Include job log: No
The tape drive has been cleaned numerous times, services stopped & started with no change. I would like to know if deleting the job is the next step or is the drive needing replacing?
I am having the exact same problem. Brand new Dell PowerEdge SC440 with a PowerVault 100T DAT72 tape drive. It is running Windows Server 2003 R2 and Backup Exec 10d (Version 10.1 Rev 5629).
The tape drive has the most current firmware. Dell diagnostics on the tape drive determined it to be running perfectly. It wrote 20MB of test data to the tape and read it flawlessly. We are using brand new DAT72 tapes.
The backup job runs fine but reports this error every time. I noticed that the Windows Removable Storage service was set to manual. The service was set to disabled. The regular backup job ran later that evening producing the same error.
Solved! An updated driver seems to have resolved the errors.
Even though I updated to SP3 and used the built-in Update tool to search for available updates, the driver was never updated. I saw this mentioned on another thread - the drivers are not included in the updates. You have to download them manually.
I was running the Veritas driver 04mmdat.sys version 5.1.1.1 dated 4-2-2004
The current driver version is 5.1.23.0 dated 6-23-2006
A test backup and restore were performed without any errors.
The regular job ran overnight and the error reappeared. I checked to make sure we were using the correct cleaning tape. We are using brand new Maxell tapes for the backups.
