Backup Exec 11d Catalog Error ODBC Access Error - Catalogs Not Showing Up

[ctbrown]

We upgraded from BE 10 to 11d recently.  Now we are experiencing a problem where BE is not showing all of the catalogs for a particular tape.  Typically only the newest catalog will show up.  If you stop and restart the backup exec services, then go to the restore tabe for the tape in question, all of the catalogs will be present.  In previous versions of BE we did not experience this issue.  This problem seems to be associated with backup sessions that get the following alert:

Category Name: Catalog Error

ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

Any help with this issue would be appreciated.  Thank you.

[Ben_L_]

Open the restore window and look for a box called "Begining Backup Date"  it's in the center toward the top of the screen.  Is that box checked?

[ctbrown]

We have tried with that checked and unchecked, the catalogs still don't show.  Stopping and restarting the BE services on the master server or some times the local server will make the catalogs show up.

[Thomas_Berger]

I do receive the same error, when using the local SQL database. I did run LiveUpdate before the backup - so my software is up-to-date. The problem is that this is bug in the software (numeric value too large for database field):

Access to catalog index (Catalog index database) failed.

Reason: [Microsoft][ODBC SQL Server Driver]Numeric value out of range cat_RecordSet::Open()

e:\elba\7170r\becat\segodbc\seg_odbc.cpp(2398)

{CALL UpdateCatMedia( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) }

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[ctbrown]

Thomas,

Thank you for the reply.  So, this is a bug in the BE software.  Is there no fix for this?

[hwendland]

hello thomas and ctbrown,

i have the same problem... is this problem by symantec fix ?

greats

henry

[hugolg79]

Somebody seen this error before?

In BackupExec when execute a tape catalog, the system returned me the following result:

Name	Device Name	Job Type	Job status	Percent complete	Enlapsed time	Bit count	Job Rate	Error Code
Catalog 00XX	XXXX	Catalog	Successful	100%	0:03:09	0

The task finished without errors, but the bit account and job rate don´t read nothing in the tape. And after of complete the Catalog, the tape is never listed in the Media List. 

I received this behavior with all catalog tapes, I tested the task with 5 different tapes and I received the same result with all. I´m pretty sure to it´s not a problem with the tapes, is something else.

I really hope to you can help me.