Backup Exec 2010 Exchange 2003 Random Mailboxes Failure

[Wil1967]

Hello,

      Upon backing up Exchange 2003, the task is failing a random points during the activity.  The output looks like this:

Click an error below to locate it in the job log
Backup- \\IT-COJ-MAIL-01\Microsoft Exchange MailboxesV-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-761 - One or more messages were skipped because MAPI failed to enumerate the messages. Review the job log for more information.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-757 - Cannot back up one or more properties for one or more mail messages. Review the resource credentials for the job, and then run the job again.
V-79-57344-760 - Unable to open the item Phipps, Georget [phippsg] - skipped.
V-79-57344-760 - Unable to open the item Pottinger, Lorna [pottingerl] - skipped.
V-79-57344-760 - Unable to open the item Ramlogan, Judith [ramloganjb] - skipped.

Of course it then skip all the remainding mailboxes.  I have upgraded to the current update as listed below:

Service Pack 1
Hotfix 150096
Hotfix 144101
Hotfix 148347
Hotfix 153090
Hotfix 147674
Hotfix 155520
Hotfix 154003
Hotfix 159293
Hotfix 162839
Hotfix 164733

 

Can anyone help

[CraigV]

Hi,

the only TN I can find around your error is listed below:

http://www.symantec.com/business/support/index?page=content&id=TECH145390

Check it out, make sure there is no corruption in your Information Store (you might have to do some Exchange maintenance on it!), and ensure that you're not using AOFO during the job.

Report back with an update on this once done.

Thanks!

[Wil1967]

Exchange maintenance was the first thing I did.  No issues were reported.  I will turn off AOFO and see what happen in tonights backup.  Post more info in the morning...

[Wil1967]

The same is happening.  I am at lost as to the reason for this randoness.

[Backup_Exec1]

Hi

From above hotfix list you have given it seems the version of Backupexec is BE 2010 4164 that is R2 , I would recommend you to upgrade it on first place to BE 2010 r3 sp2 all updates which ensure BE 2010 is fully patched up & you are on the latest build too. also this upgrade is free and will use same licenses so once you upgrade to above version with all updates ensure you update remote agent on exchange server & then update

BE 2010 R3 SP2 - http://www.symantec.com/docs/TECH178798

BE 2010 R3  Installer - http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Thanks

[Wil1967]

Updated to R3 sp2 and will post tomorrow on the status of the backup

[Wil1967]

The issue remain.  It is now reaching the boiling point.

[VJware]

Have you confirmed if the BE account meets the necessary requirements or not ?

Please confirm via these KB articles -

http://www.symantec.com/docs/TECH21357

And http://www.symantec.com/docs/TECH87929

[Wil1967]

Yes, this have been confirmed.  The problem can't be one of account issues as on some nights it backup all the mail boxed up to letter M and on other night it will stop at letter F.  Last night it stopped at letter Q.  So I am at sea as to why it refuse to work.

[VJware]

Are you able to backup using the native backup utility ?

[Wil1967]

If you are talking about Window 2003 server backup facility, then yes.  That works quite fine.

[Backup_Exec1]

Hi

From above comment of your's ,some nights it backup all the mail boxed up to letter M and on other night it will stop at letter F.

Are you doing backup of exchange using legacy way means to backup directly exchange mailboxes from backup selection. If you are doing that then this is actually not the supported way , I would actually suggest you to backup the exchange databases from information store with GRT enabled so that while doing restore you get single mailbox view

http://www.symantec.com/docs/TECH49538

Thanks

[Wil1967 · Accepted solution]

I will make this change later in the week.  However, I was able to find a fix for the problem.  I changed the backup order to make sure exchange mailboxes are backed up first.  This did the trick.  Now all the mailboxes are being backed up followed by the other resources.

[Wil1967]

Made the changed recommended and that works.  Infact it worked really well.  Its significantly faster and all the mailboxes were backed up.