Backup Exec Install Problem.

Hi,

I am new to Veritas and Backup Exec.

We have a client that requires file server backup, and after research Backup Exec looks like the perfect solution.
When installing the trial, we ran into a problem at the Service Account setup. The installation refuses to accept our admin username + password to complete the install. error: 'Unable to authenticate with the user and password information given..'

After doing some research on the Veritas knowledge base permissions was set according to what rights Backup Exec service account need.

https://www.veritas.com/support/en_US/article.100015385.html

This did not resolve the issue and our installation cannot complete.

Server: Windows Server 2008 R2

Any help will be greatly appreciated.

1 Reply
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Re: Backup Exec Install Problem.

Hello,

Are you using any complex password for the admin account? Backup Exec does not support use of ASCII passwords. Please check article 100013441 for reference.