Backup Exec Remote Agent encountered a problem

[MJLogs]

Backup stalled - Error message: the network connection to the Backup Exec Remote Agenet has been lost. A timeout occurred waiting for completion of media server data processing.
I cancelled the job and the next night the backup failled. Message: Remote Agent not detected.
I did check the services, and the remote agent was stopped so I restarted the server. When the server came back up a message appeared: Backup Exec Remote Agent for Windows NT/2000 encountered a problem and needed to close. I checked the services again, but the remote agent shows that it is started.
Why would I receive the last message on the start up of the server and should I be looking for another error? If so, where?

[Mani_2]

Perform the following to resolve the issue.

1. Ensure that the Remote Agent Service is running under Local System Account


2. Install SP1 from the following link.



http://seer.support.veritas.com/docs/267180.htm


3. Create a new backup job and Lower the Remote Agent Priority.
Refer the following Technote.




http://seer.support.veritas.com/docs/253094.htm



4. Run the backup job and verify the results.

[Varsha]

Hi,


In addition, please refer the following technote for further Information

http://support.veritas.com/docs/258159

As the issue is related to Remote Agent Timeout Issue, perform the following steps:

1. Confirm that the Remote Agent is installed, running, at the latest revision of Backup Exec, and that another application running is not blocking or conflicting with the same ports the Remote Agent uses.

http://seer.support.veritas.com/docs/255500.htm



2. Run the Windows Error Checking and Disk Defragmentation Utilities on the remote server to confirm that the backup is not hanging on a heavily fragmented hard disk or a bad disk block.

http://seer.support.veritas.com/docs/237444.htm


Pl ease update us on this issue.

[anoop_nair_2]

Hi,

Kindly let us know if the issue persists.

[MJLogs]

I believe our error stemmed from a junk email that was being held in a deleted items mailbox. Our backup was timing out and stopping the Remote Agent service. After deleting the junk email and restarting the service, we have not had any more problems.
Our IT person verified that we had the latest service pak installed.
Thanks for the info. I'll keep it on file for future reference.