Backup Exec Remote Service Install Freezes

[reberel]

Hello,

I am using Backup Exec 2010 R3 on a Windows 2008 R2 Server. We recently brought over another domain to our Datacenter. Since there is no Trust relationship setup between the two domains, I could not get the Backup Exec Media Server to recognize the already installed Remote Services. What worked on all but one server, is I unionstalled the service and then reinstyalled the service. If the media server still saw the service installed, I removed all refertences for the Backup Exec service from the registry.

Like I said, this worked for all but one Windows 2003 Sp2 server. The service did not show up in Add Remove progams, so I deleted all files and deleted all references from the Registry. When I try to install the service remotely, it gets to 50% then stalls out. So I stopped the remote install. I thought there was an issue instyalling because there was no trust setup. I then went to the server itself, and tried to do a manual install. I went through all of the steps and clicked install. It just sits at the installing screen letting me know it has 3 minutes left to install and nothing happens.

Below is the what the bkuptemp.log shows when the screen is stopped at installing:

<Session>
    <LogFileHeader>Symantec Backup Exec Remote Agent (TM) 13 Installation Log</LogFileHeader>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:25 </datetime>
         <msg>EnumProcesses Counts: 75</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:25 </datetime>
         <msg>Windows Operating System Version: 5.2</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>Checking for .Net Framework 2.0 SP 2.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>Executing managed _Setup:</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>C:\BEW-7d85763ef45d4730afe2a9bd7cdf0c4e\VXPUSHRA\RAWSX64\install\_Setup.exe</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>Loading XML from:</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>C:\BEW-7d85763ef45d4730afe2a9bd7cdf0c4e\VXPUSHRA\RAWSX64\install\IFProducts.xml</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>ArgsDataParser::InitDictionary</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>AgentSeqDlgs::RawsDlgSequence</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>Set RAWS Media path: C:\BEW-7d85763ef45d4730afe2a9bd7cdf0c4e\VXPUSHRA\RAWSX64\install\media\</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:27 </datetime>
         <msg>RawsDlgSequence::CheckInstMode</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>BEOperations::BE_GetInstalledProdCodeVersion()</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Found Current RAWS AMD64 Product.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Equal PIDs.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Installing Version 13.0.5204; (Major=13, Minor=0, Build=5204) = Target Version 13.0.5204; (Major=13, Minor=0, Build=5204)</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Equal PIDs, Maintenance Mode.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Running in Maintenance mode</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Trying to redirect to cached _setup.exe</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>The cached _setup.exe could not be found</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Continuing install using Non-Cached media</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>BEOperations::BE_GetInstalledProdCodeVersion()</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Found Current RAWS AMD64 Product.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Terminal Services enabled.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Terminal Services is in Application Server mode.  Changing Terminal Services server to Install mode.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:28 </datetime>
         <msg>Terminal Services server has been set to Install mode.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>Launching UI Install</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>Running in Maintenance mode</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::ADlgWelcome</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::ADlgMaintenanceType</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::DlgChooseCustom</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::ADlgPublishRemoteSrv</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::AdlgInstallComplete</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:29 </datetime>
         <msg>AgentSeqDlgs::Misc_BE_CommonOps</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:58 </datetime>
         <msg>INFO -2146233087: Unable to determine if Windows Deduplication volume.</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:23:58 </datetime>
         <msg>AgentSeqDlgs::ReadAdvertiseListKey</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:24:09 </datetime>
         <msg>AgentSeqDlgs::ReadAdvertiseListKey</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:24:09 </datetime>
         <msg>PAPERCLIP;</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:24:10 </datetime>
         <msg>AgentSeqDlgs::AgentInstaller</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:24:10 </datetime>
         <msg>Running Maintenance Mode</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>0</type>
         <datetime>07-07-2015,15:24:10 </datetime>
         <msg>Get installed MSI from cache folder: C:\WINDOWS\Installer\adfe7440.msi</msg>
    </logdata>
    <logdata>
         <caller>0</caller>
         <type>2</type>
         <datetime>07-07-2015,15:24:10 </datetime>
         <msg>ERROR: Opening Reference database. Error: 2</msg>
    </logdata>

Any help that you can give on this is appreciated.

Thanks,

Ed

[reberel]

HI CraigV,

I tried your idea and I still receive the same error.

[VJware]

The C:\Windows\Installer directory does not exist.

This is not possible. By default, this is a hidden directory, but it should exist on every machine.

[reberel]

Hello All,

I went back through the registry looking for Backup Exec and BackupExec references. I found some for legacy drivers for the Accelerator, the VSSProvider and the BEDBG. When I try to delete these references, i get the error message shown in the screen shot I attached to this message. Is this a case, since this is a Windows 2003 server, that when I open regedit that I sahould use a /admin switch to be able to remove these entries? Or, are these entries not the cause of my issue.

Thanks,