10-14-2013 04:55 AM
Hi
I have a Backup Exec 2012 SP1 server (standalone) and I'm trying to install SP2. I've tried both using live update and downloading and running the patch manually.
The manual install doesn't really start - it opens the package and then just disappears from the screen - when I look in the install log all I get is the below:
It seems to be complaining that it can't open the package I've downloaded a couple of times so shouldn't be due to a corruption. The Backup Exec server is running on a Windows 2003 SP2 Standard edition platform with the latest hot fixes applied - could it be the version of msi installer?
kind regards
10-14-2013 05:33 AM
Hi,
Have you stopped and disabled any AV running on that server?
You can also check the TN below:
http://www.symantec.com/business/support/index?page=content&id=TECH190376
Thanks!
10-14-2013 06:22 AM
Hi
Thanks - there is no AV and there isn't anything in the logs about the MSI or MSP missing. The log simply shows:
and the following dialogue returned
thanks
10-14-2013 01:03 PM
Hello, do you have any other error that occurs in Windows events when you attempt the install?
10-14-2013 02:03 PM
A couple more things:
Please verify that D:\setup\BE2012e\BE32\Install is the source path and that you can access it,
also try running a repair - close Backup Exec (make sure there isnt any jobs running) and run the repair from Add and Remove programs. After this completes successfully try to apply the patch again.
10-15-2013 11:20 PM
Thanks Imosla
I'll try what you're suggesting later today and le you know how I get on.
cheers