Backup Exec Windows Remote Agent 12.5 - error 1603...

bobtimmons · ‎10-28-2010

I'm having trouble updating our x64 clients to SP4 of the Remote Agent; it's currently at 12.5.2213.0. I keep getting an error 1603 and I haven't found a solution in the forums as yet. I've uninstalled the client completely, removed older updates from the Updates folder, tried installing the updates individually, but nothing seems to work. I'm using an Admin user and have tried pushing from the server as well as copying the Agents folder (with the MSXML folder) to no avail. I'm going to attach the most current log file, please help!

=== Verbose logging started: 10/28/2010 12:02:31 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\System32\msiexec.exe ===

MSI (c) (A0:A4) [12:02:31:104]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (A0:08) [12:02:31:120]: Resetting cached policy values

MSI (c) (A0:08) [12:02:31:120]: Machine policy value 'Debug' is 0

MSI (c) (A0:08) [12:02:31:120]: ******* RunEngine:

******* Product: {C5D4270D-457F-4DD9-B4D7-2B20940780D2}

******* Action:

******* CommandLine: **********

MSI (c) (A0:08) [12:02:31:120]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (A0:08) [12:02:31:136]: Cloaking enabled.

MSI (c) (A0:08) [12:02:31:136]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (A0:08) [12:02:31:136]: End dialog not enabled

MSI (c) (A0:08) [12:02:31:136]: Original package ==> C:\Windows\Installer\332f9e9f.msi

MSI (c) (A0:08) [12:02:31:136]: Package we're running from ==> C:\Windows\Installer\332f9e9f.msi

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: Uninstall Flags override found.

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: Uninstall VersionNT override found.

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: Uninstall ServicePackLevel override found.

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C5D4270D-457F-4DD9-B4D7-2B20940780D2}'.

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: matching ProductCode found in database. Entry name: 'Symantec Backup Exec Remote Agent for Windows Servers.msi'. Testing other attributes...

MSI (c) (A0:08) [12:02:31:151]: APPCOMPAT: matching ProductCode found in database, and other attributes match. Applying appcompat fix.

MSI (c) (A0:08) [12:02:32:228]: MSCOREE not loaded loading copy from system32

MSI (c) (A0:08) [12:02:32:259]: Original patch ==> C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp

MSI (c) (A0:08) [12:02:32:259]: Patch we're running from ==> C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp

MSI (c) (A0:08) [12:02:32:259]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp' against software restriction policy

MSI (c) (A0:08) [12:02:32:259]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (c) (A0:08) [12:02:32:259]: SOFTWARE RESTRICTION POLICY: C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp is not digitally signed

MSI (c) (A0:08) [12:02:32:259]: SOFTWARE RESTRICTION POLICY: C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp is permitted to run at the 'unrestricted' authorization level.

MSI (c) (A0:08) [12:02:32:259]: SequencePatches starts. Product code: {C5D4270D-457F-4DD9-B4D7-2B20940780D2}, Product version: 12.5.2213, Upgrade code: {5C375994-6C6B-4D63-8921-75BFEF515EC1}, Product language 1033

MSI (c) (A0:08) [12:02:32:259]: Note: 1: 2205 2: 3: MsiPatchMetadata

MSI (c) (A0:08) [12:02:32:259]: Optimizations are not possible in the patch sequencer because there are no applied patches.

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: verifying the applicability of QFE patch C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp against product code: {C5D4270D-457F-4DD9-B4D7-2B20940780D2}, product version: 12.5.2213, product language 1033 and upgrade code: {5C375994-6C6B-4D63-8921-75BFEF515EC1}

MSI (c) (A0:08) [12:02:32:259]: Validating transform 'baseToUpgraded00' with validation bits 0x8a2

MSI (c) (A0:08) [12:02:32:259]: Transform 'baseToUpgraded00' is valid.

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: QFE patch C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp is applicable.

MSI (c) (A0:08) [12:02:32:259]: The original #_QFESequence table:

MSI (c) (A0:08) [12:02:32:259]: PatchGUID: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} ResultantVersion: 12.5.2213 PatchFamily: C5D4270D457F4DD9B4D72B20940780D2 Sequence: 5.2213.19478.28234 Type: QFE

MSI (c) (A0:08) [12:02:32:259]: The pre-sorted #_QFESequence table: - this is useful to see if patches had been ordered correctly within resultant versions and patch families

MSI (c) (A0:08) [12:02:32:259]: PatchGUID: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} ResultantVersion: 12.5.2213 PatchFamily: C5D4270D457F4DD9B4D72B20940780D2 Sequence: 5.2213.19478.28234 VersionOrder: 0 SequenceOrder: 0 Type: QFE

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: The initial #_Predecessor table:

MSI (c) (A0:08) [12:02:32:259]: PatchFamily: C5D4270D457F4DD9B4D72B20940780D2, PatchGUID: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D}, Predecessor GUID: NULL

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: Step 1

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: patch {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} (PatchFamily C5D4270D457F4DD9B4D72B20940780D2) will be sequenced.

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: The resulting #_OrderedGUIDs table:

MSI (c) (A0:08) [12:02:32:259]: Patch: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} Order: 0 (Family: C5D4270D457F4DD9B4D72B20940780D2)

MSI (c) (A0:08) [12:02:32:259]: The ordered #_QFESequence table: - has the final sequence of QFEs. It lists each PatchGUID only once.

MSI (c) (A0:08) [12:02:32:259]: PatchGUID: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} ResultantVersion: 12.5.2213 PatchFamily: C5D4270D457F4DD9B4D72B20940780D2 Sequence: 5.2213.19478.28234 Order: 0

MSI (c) (A0:08) [12:02:32:259]: PATCH SEQUENCER: there's no supersedence information available, so no patches will be superseded.

MSI (c) (A0:08) [12:02:32:259]: SequencePatches returns success.

MSI (c) (A0:08) [12:02:32:259]: Final Patch Application Order:

MSI (c) (A0:08) [12:02:32:259]: {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} - C:\Users\rtimmon3\Desktop\RAWSx642213RSP4.msp

MSI (c) (A0:08) [12:02:32:259]: Machine policy value 'DisablePatch' is 0

MSI (c) (A0:08) [12:02:32:259]: Machine policy value 'AllowLockdownPatch' is 0

MSI (c) (A0:08) [12:02:32:274]: Machine policy value 'DisableMsi' is 1

MSI (c) (A0:08) [12:02:32:274]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (c) (A0:08) [12:02:32:274]: User policy value 'AlwaysInstallElevated' is 0

MSI (c) (A0:08) [12:02:32:274]: Product {C5D4270D-457F-4DD9-B4D7-2B20940780D2} is admin assigned: LocalSystem owns the publish key.

MSI (c) (A0:08) [12:02:32:274]: Product {C5D4270D-457F-4DD9-B4D7-2B20940780D2} is managed.

MSI (c) (A0:08) [12:02:32:274]: Running product '{C5D4270D-457F-4DD9-B4D7-2B20940780D2}' with elevated privileges: Product is assigned.

MSI (c) (A0:08) [12:02:32:274]: Machine policy value 'DisableLUAPatching' is 0

MSI (c) (A0:08) [12:02:32:274]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (c) (A0:08) [12:02:32:274]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2205 2: 3: MsiPatchMetadata

MSI (c) (A0:08) [12:02:32:274]: Turning off patch optimization. {E83518FA-FAA4-4FBC-A23D-B52C4DD2122D} patch is not authored to support it.

MSI (c) (A0:08) [12:02:32:274]: Looking for patch transform: baseToUpgraded00

MSI (c) (A0:08) [12:02:32:274]: Validating transform 'baseToUpgraded00' with validation bits 0x8a2

MSI (c) (A0:08) [12:02:32:274]: Transform 'baseToUpgraded00' is valid.

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: _Tables 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: _Columns 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ActionText 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Condition 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AdminUISequence 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AppId 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: AppSearch 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Property 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: BBControl 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Billboard 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Feature 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: BindImage 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: CCPSearch 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: CheckBox 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Class 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Component 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Icon 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ProgId 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ComboBox 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: CompLocator 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Complus 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Directory 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Control 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Dialog 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ControlCondition 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ControlEvent 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: CreateFolder 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: DrLocator 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: DuplicateFile 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Environment 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ModuleDependency 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Error 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ModuleSignature 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: EventMapping 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Extension 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MIME 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: FeatureComponents 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: FileSFPCatalog 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: SFPCatalog 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Font 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: IniFile 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: IniLocator 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: InstallUISequence 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: IsolatedComponent 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: LaunchCondition 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ListBox 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ListView 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: LockPermissions 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Media 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ModuleComponents 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MoveFile 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MsiAssembly 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MsiDigitalSignature 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ODBCDriver 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Patch 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: PatchPackage 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: PublishComponent 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: RadioButton 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Registry 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: RegLocator 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: RemoveFile 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: RemoveIniFile 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: RemoveRegistry 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ReserveCost 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: SelfReg 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ServiceControl 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: ServiceInstall 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Shortcut 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: TextStyle 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: TypeLib 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: UIText 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Upgrade 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: Verb 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: _Validation 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MsiDriverPackages 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: SxsMsmGenComponents 3: -2147287038

MSI (c) (A0:08) [12:02:32:274]: Note: 1: 2262 2: MsiSFCBypass 3: -2147287038