I am having a issue with files not being backed up in backup exec 12.5. The files all seem to be registered with VSS, but VSS reports no errors, and backup exec reports successful backups. Here is a description of the problem with an example file (oracle.exe) but the problem is not limited to this file.
If I run a backup job for d:\oracle\ora11g\bin\oracle.exe the backup job runs successfully and verifies, but the file is never backed up. It is also not available in restore selection lists. The job actually runs and backups 892 bytes. Which is the size of the empty folders. The actual file is 111 MB. The problem is not related to the file being open, it also fails when the oracle service is shutdown. Moving the file to another directory allows backups and restores to work as expected.
All of the files that are affected seem to be registered with VSS. For kicks I attempted a system state restore to see if the files were bundled in that portion of the backup. This was not the case. There Is a XML file in the log directory for the local agent that has entries for all the files in question.
My Environment
- Media Server is 2003 R2 SP2
- Backup Exec is 12.5 With all current service packs and hot fixes at the time time of this post.
-
- The affected remote server is
- 2008 SP2 x64
This XML file seems to capture all of the files not being backed up. (I have not verified every file, there are 100's but my spot check seems to indicate this is accurate)
C:\Program Files\Symantec\Backup Exec\RAWS\logs\{E8132975-6F93-4464-A53E-1050253AE220} - System Writer.xml
This files seems to be used for restores, the entries look like this. (This is a single sample)
<FILE_LIST path="d:\oracle\ora11g\bin" filespec="oracle.exe" filespecBackupType="3855" />
VSS Information from remote host
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\administrator>vssadmin List Providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
C:\Users\administrator>vssadmin List Writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {185527c3-5807-41bf-80f1-1e39575d2bbb}
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {20cb7d4b-43de-4661-be05-81ecd3d65704}
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {1c9817e6-15ab-46dc-8d27-eee726cd365c}
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {21dfef4f-8606-4228-8b37-ffe2bfbf48ae}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {59025fd7-2fb4-4dc4-87ef-8b62ade928c9}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {aac0fe2b-0064-402b-9113-0a298c13b824}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {a8e13905-6e40-48d7-8355-2b010b6d597e}
State: [1] Stable
Last error: No error
