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Backup job stuck at "queued"

Dan_Harris
Level 3

‎10-05-2006 04:16 PM

I have a client running Backup Exec 10.1 Rev. 5629 with no installed updates on Windows 2000 Server. The tape drive is an external HP DAT72X6 tape changer with firmware rev. B409 which I believe is the latest. The changer is a replacement from HP installed in June.
Over the past couple of weeks, it has failed sporadically with the job getting stuck at "queued". I can then cancel the job, run an inventory and the backup will work again for a day or two. Last night the backup job failed and when I checked it, the drive was listed as offline. I put it back online and then it worked again. Any ideas?

Thanks for the help.

Dan Harris
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1 REPLY 1

Rucha_Abhyankar
Level 6

‎10-06-2006 01:45 AM

Hi Dan,

Please install the latest device drivers for the deivce and then verify the backup:


Symantec Backup Exec (tm) 10d (10.1.5629) - Device Driver Installer (20060815) - Includes Tape Driver Release (21) and Robotic Library Release (65) (Intel Only)


http://support.veritas.com/docs/284707

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