Hi,
I'm having a strange problem with backupexec 12d
We've recently installed a fresh copy of backupexec 12d in our remote office on a Windows 2003 server. We've been unable to send email notifications from it. I've configured the SMTP server and recipients (myself), but even test messages don't come through.
Our exchange server is in Paris, and we don't have access to it. We are using an SMTP server in Paris as well to send email messages through.
We have a BackupExec server in our local office, but it is 11d. It is configured to the same SMTP server in Paris, with no authentication and it works fine. I've replicated the EXACT same SMTP settings in our remote office on the BackupExec 12d but no joy on the emails.
Here is another strange part - on the SAME server in our remote office, I have also installed WSUS (for Windows Updates), and configured this to send email notifications through the same SMTP server in Paris again with no authentication, and this works perfectly fine. Bottom line, I can successfully send test messages from the WSUS software, but I cannot send from BackupExec, even though on the same server.
I've gone through a lot of forums and sites, and I've done the whole telnet test from Microsoft on the problematic server. Even the telnet test went well - i recieved the email from the problem server through telnet commands.
This leads me to believe that the problem is definitely with BackupExec itself. I'm almost close to giving up trying to resolve this issue. I've also read somewhere that someone suggests installing a local SMTP service on it. But if that server passes the telnet test, and if WSUS is sending messages succesfully from it, i don't think it will resolve the issue.
Appreciate if someone could help me out on this. Is there some log that i can look at to confirm whether BackupExec is even TRYING to send emails out when i click that "Test" button?
Best Regards,
CV.
