BackupExec 2012 10:x8 Error when running reports

[Altair]

I'm having the problem described here: https://www.symantec.com/business/support/index?page=content&id=TECH185406, however installing SP1 did not fix the problem for me.  Are there any other solutions to this?

[pkh]

If you have restart your media server and the problem still exists, you got to log a support case with Symantec for them to investigate.

[Altair]

I thought that's what I was doing already?

[VGupta]

Hi,

I have got the error logs and I am analysing them.

Thanks,

Vivek

[VGupta]

Hi,

On analyzing the logs, it appears that there was some problem during upgrade and hence requires detailed analysis. From the earlier comments, I understand you have already logged a tech support case; in case you haven’t, I would request you to log one; and provide me the case ID so that I can work with tech support and do further investigations.

Thanks,

Vivek

[Altair]

Where do I find my technical contact ID, support number, or technical case ID?

[VGupta]

Hi,

Please find the Symantec Tech Support contact details from following link:

http://www.symantec.com/support/techsupp_contact_phone.jsp

Thanks,

Vivek