BackupExec stops on every back up attempt

[566400546]

I have a problem with my Veritas installation on Windows 2003 Server.

The service stops on every backup. Here is the event log:

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date: 2/22/2005
Time: 7:33:01 PM
User: N/A
Computer: ROBIN
Description:
Backup Exec Alert: Job Failed
(Server: "ROBIN") (Job: "All_Drives-Incremental") All_Drives-Incremental -- The job failed with the following error: The Backup Exec job engine system service is not responding.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml



Veritas message:

Job ended: Tuesday, February 22, 2005 at 3:44:49 AM
Completed status: Failed
Final error code: a00084f8 HEX
Final error description: A timeout occurred waiting for data from the agent during operation shutdown.

Final error category: Resource Errors

[SANDEEP_PILLAY]

Hi,

In order to isolate the issue, please perform the following:

- Reapply MDAC 2.8 from the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&DisplayLang=en

(copy and paste full link)

- Please perform a repair database. Open BEUTILITY.EXE from \program files\veritas\backup exec\NT.

Select All media server by right clicking, add the media server and select repair database from the task pane on the left.

If the problem still persists then please perform a repair installation. Verify the results.

Put the Beserver, beremote and BE job engine services in debug mode. Please refer to the following technote:
- http://seer.support.veritas.com/docs/254212.htm

Try performing a backup and verify the results.

We hope this will help.

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas