Bluescreen with 11d

[Adam_Bailey]

Hello,

I have a Dell 1750, AdaptecSCSI, IBM LTO3 (Ultrium TD3) and Dell 124T (PV Dell 124T) autoloader, all of which are on the 11 HCL. I am able to run a backup using std NTbackup. As soon as I load the backup exec server service and run any tape related job, the server blue screens. I get the following in the server event log

Error code 000000d1, parameter1 20202020, parameter2 00000002, parameter3 00000000, parameter4 f7366429.

The blue screen mentions a device IRQ error. I have tried using both the native and Symantec drivers for the Tape Device (by reinstalling!).

No I havent been able to install the hotfix because the server bluescreen when I attempt this also.

Has anyone bumped into this one. I am very keen to sort this out.

Thanks,

Adam

[DeniseOfBE]

Are there any errors in the Windows event log prior to the blue screen?

[Simon_1976]

you'd better disable the removable storage service when you using backup exec.

[Deepali_Badave]

Hello,

Are you facing an issue of blue screen after installing device drivers?

Regards,

[Jan_Rockstedt]

Hi,

My sugestion is, run the update cd from dell.

http://support.euro.dell.com/support/downloads/format.aspx?c=se&l=sv&s=lca&SystemID=PWE_PNT_XEO_1750&os=WNET&osl=EN&deviceid=9796&typecnt=1&libid=36&releaseid=R136532&vercnt=7

//Jan Rockstedt

[Joshua_Small]

I assume this is a Windows 2003 server?
Have you applied SP1? It makes a lot of fixes to storport.sys.

When you install the Symantec tape drivers, did you choose the "plug and play" version?