I've been troubleshooting a problem for a while and have exhausted everything I could readily find. The equipment is as follows: Symantec Backup Exec 11d running on a Windows Server 2003 64-bit edition. The machine is a server class machine with approximately 2 GB of free space on the main drive and approximately 90 GB free space on the secondary drive.
We had been seeing "Successful Backup with exceptions", but now all the tapes are at end of life and the backup is always missed or failed. When I inserted a new tape in the drive the backup would begin but still ultimately fail, or say that it was canceled. I have inventoried the new media, I have even attempted a quick erase as the test run results always say that the Media has 0 gb total capacity.
These are new tapes, 4mm 36/72GB made by HP, and as far as listed capacity etc. are identical to the previous tapes that are worn out. There is no option to format the tape, only erase it.
Even though the tape shows up in the Online Media vault after being inventoried, it will not pass the test run. I need to get this back up and going, and I'd like to simply introduce new tapes and have them work. Can someone point me to a possible part of the admin guide or a web article I can use to get back on track?