CPS Snapshots not indexing

[Robert_Gagnon]

CPS Snapshots are accessible via console but not web interface...
All snapshots are showing and index state of not indexed.
The indexing service is running and restarting it does not trigger indexing.
No log errors related to this are showing.

[tejashree_Bhate]

Hello,

Please refer to the following technote

(title)Backup Exec Continuous Protection Server (CPS) Backup Destination Snapshots display the Indexing State as Not Indexed

http://support.veritas.com/docs/280869


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Thanks.

[Robert_Gagnon]

Thank you for the prompt response.

technote 280869 was reviewed prior to my original post and none of the 3 situations described apply to my case.
I. Indexing is installed and running.
II. Their is sufficient space 150GB+
III. The index.log contains no errors except for the following:

Parametric refinement attempted to index 0 documents in 1 batches. 0 Succeeded : 0 Failures.

This seems to indicate that the indexing feature is functioning but that there is nothing to index.

My snapshots are set to hourly (24) and 7 days aging. They are accessable from console and manually browsing the file tree in the web based app.

[Robert_Gagnon]

Thank you for the prompt response.

Technote 280869 was reviewed prior to my original post and none of the 3 situations described apply to my case.

I. Indexing is installed and running.
II. Their is sufficient space 150GB+
III. The index.log contains no errors except for the following:

Parametric refinement attempted to index 0 documents in 1 batches. 0 Succeeded : 0 Failures.

This seems to indicate that the indexing feature is functioning but that there is nothing to index.

My snapshots are set to hourly (24) and 7 days aging. They are accessable from console and manually browsing the file tree in the web based app.

Also the current patch applied is (CPS) SP1 - Hotfix 4

[Deepali_Badave]

Hello,

Please refer the CPS admoin guide for additional information:

http://ftp.support.veritas.com/pub/support/products/Backup_Exec_for_WindowsNT/279483.pdf

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Robert_Gagnon]

Are you pointing me to the admin document?? Anything specific or at least a hint!
I have not found any applicable info in the manual in relation to this problem except to restart the indexing service but that does not work.

[shweta_rege]

Hello,


Kindly Refer the following Documents:


The Backup Exec Continuous Protection Indexing Service will not start or stops when using the BERetrieve web console.

http://support.veritas.com/docs/282698

"Insufficient Disk Space for Indexing" is received when starting the Continuous Protection Agent Indexing Service


http://support.veritas.com/docs/279474



NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

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[Robert_Gagnon]

Index folder C:\Program Files\VERITAS\Continuous Protection Server\Autonomy was not present on the system as described in document. Running repair from the add/remove programs area fixed it... Thank you