i tried applying patches to my BE10, but i can´t. For example applying SP1 returns following error:
Fehler des Installationsassistenten Der Assistent wurde unterbrochen bevor VERITAS Backup Exec for Windows Server vollständig installiert werden konnte.
(Sorry, german version...)
No BKUPINST.LOG was created nowhere. I checked serials, vxvalidate, reinstalling it, repairing it, etc. It still returns the same error.
The error message "The wizard was interrupted..." is displayed when installing Backup Exec 10.0 http://support.veritas.com/docs/276559
BKUPINST.log is laocated at c:\WinNT so check the exact error message.
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Please check once again for the Bkupinst.log file.
Also you can perform a silent installation. Please refer to the technote below.
(title) How to install a Backup Exec Hotfix or Service Pack without user intervention. (Silent Installation)
http://support.veritas.com/docs/274398
Thanks,
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sorry, it still doesnt work. bkupinst.log isnt created (i searched the whole drives). Eventlog first reports an ID 1023. The errorcode is 1603. It also says, there must be a log-file created, but there isnt.
After the installation of the hotfix try rebooting the server. If the problem persists please check this log file for the exact error for further troubleshooting of this issue.
Thanks,
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thats the part of the logfile containing the errors:
MSI (s) (34:10) : Note: 1: 1729 MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Note: 1: 2262 2: Error 3: -2147287038 MSI (s) (34:10) : Transforming table Error.
MSI (s) (34:10) : Produkt: VERITAS Backup Exec for Windows Servers -- Die Konfiguration ist fehlgeschlagen.
MSI (s) (34:10) : Attempting to delete file c:\WINNT\Installer\dc57ded.msp MSI (s) (34:10) : Unable to delete the file. LastError = 32 MSI (s) (34:10) : Attempting to delete file c:\WINNT\Installer\dc57dee.mst MSI (s) (34:10) : Unable to delete the file. LastError = 32 MSI (s) (34:10) : Cleaning up uninstalled install packages, if any exist MSI (s) (34:10) : MainEngineThread is returning 1603 MSI (s) (34:20) : Destroying RemoteAPI object. MSI (s) (34:7C) : Custom Action Manager thread ending. MSI (c) (14:10) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (14:10) : MainEngineThread is returning 1603 === Verbose logging stopped: 06.06.2005 13:40:30 ===
I also tried a new plain vanilla installation with the same result.
Please change the BE services to start type manual and hten perform repair installation of BE with the help of the technote below: http://support.veritas.com/docs/253199
Then try applying the hotfix and verify the result.
Thanks,
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try to uninstall BEWS including a manual registry clean to guarantee the registry is clean (BEWS keys)
cleanup the c:\WINNT\Installer\ directory for all BEWS entries. (quite some work, depending on the server)
Reboot the machine.
Reinstall a clean BEWS 10. Try to patch.
But anyway: There is BEWS 10.0 Build 5520 out and running. You should install the actual buil which includes all SP1 and service packs that are available for build 5484.
You may want to take the first steps listed above before, to insure you may be able to patch the build 5520 later, once there are HF available for this build.