Hello,
I am running Back Up Exec 9.1 (for windows server) on a Windows 2003 server. Somehow the application got corrupted (I get this message: "This application has failed to start because ANSAPI.dll was not found. Re-installing the application may fix this problem." ) However, when I try to run repair to repair Back Up Exec., the repair process keeps telling me that there are active jobs that needed to be cancelled first. I also have Back Up Exec administrator installed on my station and when I check the server, it shows three active jobs. I canceled the jobs, but the cancel is pending for almost a week. I checked Services and the Back Up Exec intelligent services shows "stopping" (I can not manually start or stop it)So now I am stuck, I can not cancel the jobs (because they are pending) and I can not run repair. I can not even uninstall Back Up Exec. Please advise.
Thanks for your assistance.