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Cannot install remote agent

mike_brooker
Level 5

Trying to install a remote agent to a XP Pro machine and get an "access denied error"

 

The story:

 

I have 3 agent licenses all present and correct, all 3 where installed, but I uninstalled 1 agent from a now decommissioned, so I have one spare.

 

I reboot decommissioned server - BE is removed, no agents etc

 

I then proceed to remote install the agent to the new server, thus re-using the "spare" license".

 

The new server is also XPPro + SP3 - firewall off

 

I connect as administrator using domain account as the server is in our domain - I get an "access denied" message.

 

I can connect from the BEWS server (the one I'm pushing out the agent from) as an adminstrator to the remote machine with no problem, i.e. \\my-server\c$ - all the relevant accounts are on the target machine, local admin and a domain admin accounts.

 

So, why cannot BEWS connect?

 

I have installed remote agents and few times and have never ahd this issue. 

Message Edited by mike brooker on 08-13-2008 03:41 AM
1 REPLY 1

mike_brooker
Level 5

Well, carried out a local install and it went without issue, and I'm now running a full backup.

 

Any ideas why it should have failed? Or is just "one of those things"

 

 

 

 

Message Edited by mike brooker on 08-13-2008 05:15 AM