Connection to Server fail

[Wilfried]

hello to all!

We use Backup Exec 2010 R2 (Rev.4164)-32bit

I want to backup files on a physical server. The agent is already installed but when i select the server in the source list (All ressources > domain > Server) i get the follow error message (german):

"Beim Versuch, den Inhalt von [Servername] zu durchsuchen, trat ein Fehler auf. Es konnte keine Netzwerkverbindung mit dem Server hergestellt werden."

I reinstall the agent on the server but i got the same message. the eventlog on the server didn´t log any error. when i connect to the server via explorer, everything works fine.

We define a weekly backup Job that works fine until two month ago. But i can´t see any changes in the server envioment before the job fail first time. (error code E000FE28).

all other server in our enviroment works fine.
Does anybody know where i can start to solve the problem?

Thanks a lot for helping!

best regards
wilfried

[JoaoMatos]

Hi Wilfried,

When I have strange problems, usually by blaming the virus.
I suppose you already know there is no spyware, viruses ...

Checks if the windows update has not changed anything.

I do not see a direct link, but check if the Outlook client and IE

[AmolB]

Hi 

 Try the following steps.

1) Make sure the remote agent is updated.

2) Port#10000 should be used only by beremote.

3) firewall is turned off.

[Wilfried]

hello to all

thanks for answers.

on the System (as all others) symantec endpoint protection is installed (11.06005.562) with virus definition from 28.Nov r2

The Agent with Version 13.0 Rev. 4164.104 is installed

Windows Firewall is disabled via group policy.

Is it possibel to change the port to another number for Tests?

thanks a lot for helping

best regards
Wilfried

[AmolB · Accepted solution]

To change the port # refer to http://www.symantec.com/docs/TECH24256

[pkh]

On the remote server, check that the BE remote agent service is running on the remote server before running the backup. 

[Wilfried]

hello to all

change to port 9000 on the server works fine. i found the installed software which listen to Port 10000.

Thanks a lot for helping

best regards
Wilfried

[AmolB]

Cheers!!!