Recently I reinstalled all software on one of my users laptops to clear up some performance and junk software issues. Since the reinstall I have not been able to get the DLO running, every time I start the program on the laptop it asks me to authenticate to the media server but will not accept the account information I provide it.
I have tried logging in to this laptop as 3 different active directory users in our network, all of which have matching DLO user profiles on the server, and each one does the same thing. I went back to a different PC with the DLO agent installed, logged in as the affected user and was able to start the DLO and begin a backup without troubles.
I have also tried deleting and recreating the DLO user on the server, including deleting their storage folder and allowing the software to recreate it, this made no difference. Lastly I've tried removing and reinstalling the agent from the DLO Agent folder on the server several times, no change.
We have a total of 7 DLO users currently and this is the only one with a problem.
Media Server Version: 9.1 Rev. 4691
Admin Console Version: 9.1 Rev. 4691