Device Issues with BE 2010

[dalythe]

I get "No Ide devices are available" in my Job Status column when ever I try to run a test Job with my new installation of BE 2010. I have a PowerVault TL4000 connected to the server. I installed the drivers from Dell's website and the computer picks up the two drives in the library. BE even sees the one logical drive that I have setup and displays its status as active. When I run Configure Device Assistant, The two drives show up as <unknown devices>. I am a bit confused. Is there some sort of different drivers required for Symantec in order for my tape library to work correctly?

[AmolB · Accepted solution]

Hello
 
 Its recommended to use Symantec drivers for the tape drive and Microsoft drivers for the Medium Changer.

 To install Symantec drivers run tapeinst.exe from X:\Program files\Symantec\Backup Exec

[AmolB]

For more info on Device & Media refer to http://support.veritas.com/docs/255501

[dalythe]

I ran this originally and nothing changed.

[dalythe]

I got it working correctly now. You know what my problem was. I needed to reboot after running the wizard.

[AmolB]

Cool.... If the above post has fixed your issue you may mark it as a solution so that we can close this thread.