11-27-2020 04:09 AM
Hi,
does anyone have a solution for this display problem?
BE 21.1
Best regards,
Daniel
Solved! Go to Solution.
12-02-2020 07:27 AM - edited 12-02-2020 07:32 AM
Update. I could solve it on my own.
The corresponding registry values, that define the view seemed to be cotrupt.
Solution:
Computer\HKEY_CURRENT_USER\Software\Veritas\Backup Exec For Windows\Backup Exec\21.0\User Interface\GridColumns\storageTreeView
delete storageTreeView or rename it.
When restarting Backup Exec. It is fixed, because the key is recreated with default values.
11-27-2020 07:58 AM
Do you have the same issue on any of the other tabs like "Backup and Restore" or "Job Monitor" or just under "Storage"?
12-01-2020 07:28 AM
Only under the storage tab.
I restarted the server several times and also changed the language from german to english, but no change.
Clicking inside the "invisible" spaces works, so you may navigate to the tape-drive, b2d and so on ... but
the text and graphics are missing, like in the screenshot documented.
12-02-2020 07:27 AM - edited 12-02-2020 07:32 AM
Update. I could solve it on my own.
The corresponding registry values, that define the view seemed to be cotrupt.
Solution:
Computer\HKEY_CURRENT_USER\Software\Veritas\Backup Exec For Windows\Backup Exec\21.0\User Interface\GridColumns\storageTreeView
delete storageTreeView or rename it.
When restarting Backup Exec. It is fixed, because the key is recreated with default values.
12-03-2020 01:28 AM
Great that you managed to fix this issue and hopefully your solution might help someone else in a similar situation.
Your response and sharing your solution is much appreciated.
FYI - I did some test and tried to corrupt the key by changing entries in the values, deleted the values completetly and even renamed the main key you mentioend above.
All I had to do is to close / open the BE GUI (I did not neet to restart the services) and the key was back and everything was working, meaning I could not reproduce the issue.
Anyway, thanks again for sharing the solution.