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Veritas.com
Support

Drive goes offline

Anthony_Lamb_2
Level 4
Partner

‎09-11-2006 02:08 AM

Hi
We have a Windows 2003 server with Veritas 9.1 on it and we are using a Seagate Dat 06241 tape drive and a Seagate Scorpion-240 Autoloader.

The problem we have is the tape drive keeps going off line we have had the drive, autoloader and SCSI card it is connected to replaced without any improvement, I am now coming to the conclusion this is a driver problem.

When I first installed this I used the Veritas drivers and this blue screened the server since then I have been using IBM drivers and this works intermittently, has any one had this issue before and how did you resolve it?

Regards

Anthony
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1 REPLY 1

aravind_kondapa
Level 6

‎09-12-2006 02:21 AM

First check if you drive is supported:
http://support.veritas.com/docs/282347

Check also the SCSI settings, and look for any event ids 7,9,11 or 15 in the sysytem event log.
Have a look at the following technote for troubleshooting issues with hardware.
http://support.veritas.com/docs/255501

NOTE: If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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