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Veritas.com
Support

Drive keeps going offline

Thomas_Nowakows
Not applicable

‎09-09-2005 06:05 AM

Hello,
I'm having an issue with my drives going offline. I have a Sony Spectra 2000 Library with Sony SDX-700c Tape Drives. All are connected to an Adaptec 29160 controller. All drivers are correct based on documentation (The tape drivers are using the veritas drivers and the adaptec is usinf version 6.3.6300.100. The adapter is in PCI slot 4, ID 8. The library is ID 4, tape1 is ID 5, tape2 is ID 6. Everytime I open BE it says my Server is offline. I have been trying to troubleshoot this for a week now with no luck. Does anyone have any suggestions? Here's my bediag.txt that might help;

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0000:0000:0000:0000 "atapi", (Port Driver)

------------------- -------------------------------------------------------------------------------

0001:0000:0000:0000 "lp6nds35", (Port Driver)

------------------- -------------------------------------------------------------------------------

0002:0000:0000:0000 "mraid35x", (Port Driver)

------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 "adpu160m", (Port Driver)

------------------- -------------------------------------------------------------------------------

0004:0000:0000:0000 "adpu160m", (Port Driver)

0004:0000:0004:0000 "SPECTRA 215 S200", (Changer Device), "\\.\MediumChanger0"

0004:0000:0005:0000 "SONY SDX-700C 0204", (Tape Device), "\\.\Tape0"

0004:0000:0006:0000 "SONY SDX-700C 0206", (Tape Device), "\\.\Tape1"

------------------- -------------------------------------------------------------------------------

0005:0000:0000:0000 "d347prt", (Port Driver)

------------------- -------------------------------------------------------------------------------

09/09/05 07:52:32 PnP Device Paths:

Scsi Address
Prt :Bus :Tar :Lun Device Path
----------------------------------- -------------------------------------------------------------------------------

00000004:00000000:00000005:00000000 \\?\scsi#sequential&ven_sony&prod_sdx-700c&rev_0204#4&215b4f6f&0&050#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
00000004:00000000:00000006:00000000 \\?\scsi#sequential&ven_sony&prod_sdx-700c&rev_0206#4&215b4f6f&0&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}

and I keep getting these;

09/09/05 07:52:32 Read Device Records - start

09/09/05 07:52:32 Read Device Records - end

09/09/05 07:52:32 Read Device Inquiries - start

09/09/05 07:52:32 Device: \\.\MediumChanger0

09/09/05 07:52:32 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:52:32 Device: \\.\Tape0

09/09/05 07:52:32 Device: \\.\Tape1

09/09/05 07:52:37 Device: \\.\MediumChanger0

09/09/05 07:52:37 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:52:42 Device: \\.\MediumChanger0

09/09/05 07:52:42 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:52:47 Device: \\.\MediumChanger0

09/09/05 07:52:47 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:52:52 Device: \\.\MediumChanger0

09/09/05 07:52:52 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:52:58 Device: \\.\MediumChanger0

09/09/05 07:52:58 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:53:03 Device: \\.\MediumChanger0

09/09/05 07:53:03 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:53:08 Device: \\.\MediumChanger0

09/09/05 07:53:08 Changer InitializeDevice() failed - ERROR = 0x00000006 (ERROR_INVALID_HANDLE)
09/09/05 07:53:13 Device: \\.\MediumChanger0

Thanks everyone.
-Thom
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2 REPLIES 2

Paul_Joyce
Level 4

‎09-12-2005 08:37 AM

Try disabling the RSM service and restart the server. This will force Veritas to use it's Storage Manager which is a "best practice" anyway.
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tejashree_Bhate
Level 6

‎09-13-2005 04:32 AM

Hello,

1. Make sure your removable storage service is stopped and disabled.
2. Make sure that you're running the latest Veritas drivers for your devices. If not sure you can run this package in any case and reboot:
VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050315) - Includes Tape Driver Release (20050115) and Robotic Library Release (45) (Intel Only)
http://seer.support.veritas.com/docs/275676.htm
3. Have a look at your system log and if there are errors with event ID 7, 9 or 11 you may have a hardware issue and in that case review this Microsoft KB article:
How to Troubleshoot Event 9 and Event 11 Error Messages
http://support.microsoft.com/default.aspx?scid=kb;en-us;154690

Thanks
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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