ERROR: trying to connect to remote agent - NDMP subsystem error

[raymond_wong]

i have just installed windows NT remote agent on a remote computer windows 2000 server, when trying to connect from the media server (windows 2000server) to the remote agent, i get this error: I don't seem to be able to find a solution to this. i have deinstall the remote agent, than installed it manually on the remote machine and the same error occurs.

"
an error was encountered while attempting to browse the contents of \\10.10.0.2 an unknown error occurred within the ndmp subsystem "


Thanx for any help!

Raymond

[raymond_wong]

ok, i have placed the backupexec remote agent and job engine on debug mode. it complains that there is authentication error. the user id and password is correct. i have looked around and see no answers to this problem. if someone point me to the right direction, that would be great.

raymond


here's the debug log.

890 10/19/2005 11:39:53: FS_InitFileSys
890 10/19/2005 11:39:54: loaded bedsnt5.dll
890 10/19/2005 11:39:54: loaded bedssql2.dll
890 10/19/2005 11:39:54: loaded bedsagnt.dll
890 10/19/2005 11:39:54: loaded bedssms.dll
890 10/19/2005 11:39:54: loaded bedsxchg.dll
890 10/19/2005 11:39:54: loaded bedsxese.dll
890 10/19/2005 11:39:54: loaded bedsmbox.dll
890 10/19/2005 11:39:54: loaded bedspush.dll
890 10/19/2005 11:39:54: loaded bedssmsp.dll
890 10/19/2005 11:39:54: loaded bedsnote.dll
890 10/19/2005 11:39:54: loaded bedsmdoc.dll
890 10/19/2005 11:39:54: loaded bedsupfs.dll
890 10/19/2005 11:39:54: loaded bedsshadow.dll
890 10/19/2005 11:39:54: Initializing FSs
890 10/19/2005 11:39:54: This is NOT an Exchange server.
890 10/19/2005 11:39:54: FS 12 failed to initialize: -489
890 10/19/2005 11:39:54: unloading bedsmbox.dll
890 10/19/2005 11:39:54: first load attempt of esebcli2.dll failed: The specified module could not be found.
890 10/19/2005 11:39:54: second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
890 10/19/2005 11:39:54: Looking for esebcli2.dll in sysetm path
890 10/19/2005 11:39:54: never found EseBcli2.dll
890 10/19/2005 11:39:54: esebcli2.dll not loaded
890 10/19/2005 11:39:54: Initializing SNMP traps
890 10/19/2005 11:39:54: Catalog path: C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\
890 10/19/2005 11:39:54: Data path: C:\Program Files\VERITAS\Backup Exec\NT\Data\
890 10/19/2005 11:39:54: Log file root: BEX
890 10/19/2005 11:39:54: Software Edition: SOFTWARE_EDITION_DATACENTER_MULTI
890 10/19/2005 11:39:54: NSE: 0
890 10/19/2005 11:39:54: Authorized Agents:
890 10/19/2005 11:39:54: AUTH_AGENT_DOS
890 10/19/2005 11:39:54: AUTH_AGENT_WIN16
890 10/19/2005 11:39:54: AUTH_AGENT_OS2
890 10/19/2005 11:39:54: AUTH_AGENT_WIN95
890 10/19/2005 11:39:54: AUTH_AGENT_UNIX
890 10/19/2005 11:39:54: AUTH_AGENT_MAC
890 10/19/2005 11:39:54: AUTH_AGENT_SQL2
890 10/19/2005 11:39:54: AUTH_AGENT_SQLS
890 10/19/2005 11:39:54: WinNT information: 5.0 (2195) SP 4.0 "Service Pack 4"
890 10/19/2005 11:39:54: WinNT ProductType: 3 "ServerNT"
890 10/19/2005 11:39:54: WinNT ProductSuite: 0x0110
890 10/19/2005 11:39:54: Terminal Server
890 10/19/2005 11:39:54: Server listening on RPC endpoint 'BackupExecJobRunner'
890 10/19/2005 11:39:54: Server listening on RPC endpoint 'BackupExecSelectionService'
890 10/19/2005 11:39:54: Running... 'Q' to stop
590 10/19/2005 11:39:54: JobStatus thread starting
82c 10/19/2005 11:43:17: DS_LogonSelectionService: administrator
a5c 10/19/2005 11:43:17: DsWorkerThread starting as BACKUP3\Administrator
a5c 10/19/2005 11:43:17:
SMSAPIShim: Using BESMDR.DLL.
a5c 10/19/2005 11:43:18: Active Directory is Offline
a5c 10/19/2005 11:43:18: Boot drive is C:, status is 0
a5c 10/19/2005 11:43:18: SQL2_FindDrives - a default SQL Service is installed on BACKUP3.
a5c 10/19/2005 11:43:18: SQL2_FindDrives - the default SQL Service appears to be SQL 2000.
a5c 10/19/2005 11:43:18: SQL2_CreateDLE - creating BACKUP3.
a5c 10/19/2005 11:43:18: SQL2_FindDrives - checking named instance BKUPEXEC.
a5c 10/19/2005 11:43:18: SQL2_CreateDLE - creating BACKUP3\BKUPEXEC.
a5c 10/19/2005 11:43:18: No utility partitions found on any of the disks
82c 10/19/2005 11:43:29: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:43:30: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:43:30: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:43:30: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:43:40: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:43:40: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:43:40: ERROR: Error: unknown error
82c 10/19/2005 11:50:00: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:50:00: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:00: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:00: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:50:17: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:50:17: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:17: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:17: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:50:28: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:50:28: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:28: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:50:28: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:53:04: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:53:04: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:53:04: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:53:04: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:53:14: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:53:14: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:53:14: ERROR: Error: unknown error
658 10/19/2005 11:54:53: DeviceManager: timeout event fired
658 10/19/2005 11:54:53: DeviceManager: processing pending requests
658 10/19/2005 11:54:53: DeviceManager: going to sleep for 900000 msecs
82c 10/19/2005 11:56:13: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:56:13: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:56:13: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:56:13: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 11:56:55: NDMP version 3 connection CONNECTED
82c 10/19/2005 11:56:56: ERROR: Error: Connection has not been authorized
82c 10/19/2005 11:56:56: ERROR: Error: unknown error
82c 10/19/2005 12:01:07: DS_CloseSelectionService
a5c 10/19/2005 12:01:07: DsWorkerThread terminating with exit code 0
82c 10/19/2005 12:03:12: DS_LogonSelectionService: administrator
ac 10/19/2005 12:03:12: DsWorkerThread starting as BACKUP3\Administrator
ac 10/19/2005 12:03:12: Active Directory is Offline
ac 10/19/2005 12:03:12: Boot drive is C:, status is 0
ac 10/19/2005 12:03:12: SQL2_FindDrives - a default SQL Service is installed on BACKUP3.
ac 10/19/2005 12:03:13: SQL2_FindDrives - the default SQL Service appears to be SQL 2000.
ac 10/19/2005 12:03:13: SQL2_CreateDLE - creating BACKUP3.
ac 10/19/2005 12:03:13: SQL2_FindDrives - checking named instance BKUPEXEC.
ac 10/19/2005 12:03:13: SQL2_CreateDLE - creating BACKUP3\BKUPEXEC.
ac 10/19/2005 12:03:13: No utility partitions found on any of the disks
82c 10/19/2005 12:03:20: DS_CloseSelectionService
ac 10/19/2005 12:03:20: DsWorkerThread terminating with exit code 0
658 10/19/2005 12:09:53: DeviceManager: timeout event fired
658 10/19/2005 12:09:53: DeviceManager: processing pending requests
658 10/19/2005 12:09:53: DeviceManager: going to sleep for 900000 msecs
658 10/19/2005 12:24:53: DeviceManager: timeout event fired
658 10/19/2005 12:24:53: DeviceManager: processing pending requests
658 10/19/2005 12:24:53: DeviceManager: going to sleep for 900000 msecs
658 10/19/2005 12:39:53: DeviceManager: timeout event fired
658 10/19/2005 12:39:53: DeviceManager: processing pending requests
658 10/19/2005 12:39:53: DeviceManager: going to sleep for 900000 msecs
658 10/19/2005 12:54:53: DeviceManager: timeout event fired
658 10/19/2005 12:54:53: DeviceManager: processing pending requests
658 10/19/2005 12:54:53: DeviceManager: going to sleep for 900000 msecs
82c 10/19/2005 12:57:30: DS_LogonSelectionService: administrator
724 10/19/2005 12:57:30: DsWorkerThread starting as BACKUP3\Administrator
724 10/19/2005 12:57:30: Active Directory is Offline
724 10/19/2005 12:57:30: Boot drive is C:, status is 0
724 10/19/2005 12:57:30: SQL2_FindDrives - a default SQL Service is installed on BACKUP3.
724 10/19/2005 12:57:30: SQL2_FindDrives - the default SQL Service appears to be SQL 2000.
724 10/19/2005 12:57:30: SQL2_CreateDLE - creating BACKUP3.
724 10/19/2005 12:57:30: SQL2_FindDrives - checking named instance BKUPEXEC.
724 10/19/2005 12:57:30: SQL2_CreateDLE - creating BACKUP3\BKUPEXEC.
724 10/19/2005 12:57:30: No utility partitions found on any of the disks
82c 10/19/2005 12:57:43: NDMP version 3 connection CONNECTED
82c 10/19/2005 12:57:43: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:57:43: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:57:43: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 12:57:51: NDMP version 3 connection CONNECTED
82c 10/19/2005 12:57:51: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:57:51: ERROR: Error: unknown error
82c 10/19/2005 12:58:01: NDMP version 3 connection CONNECTED
82c 10/19/2005 12:58:01: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:58:01: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:58:01: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 12:58:44: NDMP version 3 connection CONNECTED
82c 10/19/2005 12:58:44: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:58:44: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:58:44: DSSession::SetupNDMPConnection(): connectClientAuth() failed
82c 10/19/2005 12:59:21: NDMP version 3 connection CONNECTED
82c 10/19/2005 12:59:21: ERROR: Error: Connection has not been authorized
82c 10/19/2005 12:59:21: ERROR: Error: unknown error
82c 10/19/2005 13:08:02: DS_CloseSelectionService
724 10/19/2005 13:08:02: DsWorkerThread terminating with exit code 0
890 10/19/2005 13:08:29: Shutting down RPC listener
890 10/19/2005 13:08:29: Cancelling any pending device requests
890 10/19/2005 13:08:29: Shutting down JobEngine
590 10/19/2005 13:08:29: JobStatus thread exiting
890 10/19/2005 13:08:29: Shutting down DeviceManager
658 10/19/2005 13:08:29: DeviceManager: incoming event fired
658 10/19/2005 13:08:29: DeviceManager thread exiting
890 10/19/2005 13:08:29: FS_RemoveFileSys
890 10/19/2005 13:08:29: unloading bedssms.dll
890 10/19/2005 13:08:29: unloading bedsagnt.dll
890 10/19/2005 13:08:29: unloading bedsxchg.dll
890 10/19/2005 13:08:29: unloading bedspush.dll
890 10/19/2005 13:08:29: unloading bedssmsp.dll
890 10/19/2005 13:08:29: unloading bedsnote.dll
890 10/19/2005 13:08:29: unloading bedsnt5.dll
890 10/19/2005 13:08:29: unloading bedsxese.dll
890 10/19/2005 13:08:29: unloading bedssql2.dll
890 10/19/2005 13:08:29: unloading bedsmdoc.dll
890 10/19/2005 13:08:29: unloading bedsshadow.dll
890 10/19/2005 13:08:29: unloading bedsupfs.dll

[raymond_wong]

> i have just installed windows NT remote agent on a
> remote computer windows 2000 server, when trying to
> connect from the media server (windows 2000server) to
> the remote agent, i get this error: I don't seem to
> be able to find a solution to this. i have deinstall
> the remote agent, than installed it manually on the
> remote machine and the same error occurs.
>
> "
> an error was encountered while attempting to browse
> the contents of \\10.10.0.2 an unknown error occurred
> within the ndmp subsystem "
>
>
> Thanx for any help!
>
> Raymond

still trying to find a solution to this error and how to fix.

Raymond

[A_van_der_Boom]

Search the knowledgebase for 'unknown error occurred within the ndmp subsystem' or 'Error: Connection has not been authorized' You will get a bunch of technotes which might help you.

Regards
A van der Boom

[Ashutosh_Tamhan]

Check if the remote agent service is running under LSA



Regards,
Ashutosh

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