Error 1067: The Process Terminated Unexpectedly.

[xDadmin]

OS: Windows Server 2008 R2

Software: Backup Exec 2010

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Originally we just had 1 DC that did everything (DC, DNS, DHCP, Exchange, File Server). Backup Exec was installed to backup everything onto tape drives and had been working great for 5 years. We installed a new DC to take over everything except Exchange which went smoothly. Within Symantec Backup Exec 2010, I changed the job to include the network location of the shared folders that were now located on the new server. Tested the job and everything worked. I let the job run over the weekend and typically it would only take ~10 hours to back it all up, came in monday and it was still running (Friday to Monday and still not done backing up). I paused the job and then canceled it so I could remove the network location from the job - all of that went just fine. Closed Backup Exec 2010 and reopened it, now the Backup Exec 2010 Server service won't start due to "Error 1067: The Process Terminated Unexpectedly."

I have..
rebooted - no change
Tried starting the service in services.msc - same error
Tried refreshing permissions - no change
Tried creating new admin user - no change
checked policies (from directions on this site) - they were all correct
restarted all services - same error

Any other suggestions?

[Sush---]

Hello XdAdmin,

   Please check the Windows Event viewer and let us know the error/events logged there during starting of the service.

Try to provide all the errors.

Regards,

-Sush...

[xDadmin]

The only event that happens is...

Event 7034, Service Control Manager
The Backup Exec Server service terminated unexpectedly. It has done this 47 time(s).

-

System

- Provider       [ Name] Service Control Manager       [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}       [ EventSourceName] Service Control Manager

- EventID 7034       [ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated       [ SystemTime] 2014-01-17T13:38:21.872720100Z

EventRecordID 1160364

Correlation

- Execution       [ ProcessID] 520       [ ThreadID] 9692

Channel System

Computer xxx

Security

-

EventData

param1

Backup Exec Server

param2

47

(hopefully the table shows up properly)

[xDadmin]

The only event that happens is...

Event 7034, Service Control Manager
The Backup Exec Server service terminated unexpectedly. It has done this 47 time(s).

[Sush---]

No other error?? something like BE Server service terminated on specific module??

Regards,

-Sush...

[xDadmin]

Didn't see the errors listed under application:

Event 258, BEDBG
Process beserver.exe requested memory dump but the maximum number of memory dumps has already been reached.

Event 1000, Application Error

Faulting application name: beserver.exe, version: 13.0.4164.119, time stamp: 0x4ddabb43

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677

Exception code: 0xe06d7363

Fault offset: 0x000000000000940d

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event 1001, Windows Error Reporting

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: beserver.exe

P2: 13.0.4164.119

P3: 4ddabb43

P4: KERNELBASE.dll

P5: 6.1.7601.18229

P6: 51fb1677

P7: e06d7363

P8: 000000000000940d

P9: 

P10: 

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_ccdb3d32487537ed184bb889a33a0b1e6428a64_308f72ea

Analysis symbol: 

Rechecking for solution: 0

Report Id: 1cae322a-7f85-11e3-b007-00101884cd44

Report Status: 4

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I have attached the report mentioned in the last error

[Sush---]

Are you on the latest SP level. I can see a similar issue resolved in SP2..... SP3 is already available for BE 2010 R3 

http://www.symantec.com/docs/TECH195183

Regards,

-Sush...