06-16-2011 04:27 AM
Hello,
I recived this error while performing a Cleanup task for the Backup Tape.
I use a backup tape - TANDBERG TS 400
and I have no entries in the "Robot" section in the Device tab.
Server Details:
Windows 2003 STD SP2 32 Bit
Symantec BackupExec 12 Rev 1364
Any help is appreciated.
Thanks and Best regards,
Michael
Solved! Go to Solution.
06-16-2011 07:26 PM
To clean a stand-alone tape drive, you just put in a cleaning tape. It will run for a while and then would eject. That's it. You don't have to do anything on BE.
06-16-2011 05:09 AM
Do you see both the tape drive and medium changer in the Windows Device manager.
06-16-2011 05:29 AM
Yes I see the Tape.
I do not see the Medium changer since I replace cassetes manually :)
06-16-2011 05:32 AM
So its a standalone device, are you facing issue only while running a cleaning job.
06-16-2011 05:54 AM
Yes this is a stand alone device.
and yes i have issues with backup errors but they are mostly because of data changes.
I recieved a cleanup notification, so i guess after 3 years it is time to clean the tape.
Michael
06-16-2011 07:26 PM
To clean a stand-alone tape drive, you just put in a cleaning tape. It will run for a while and then would eject. That's it. You don't have to do anything on BE.
06-19-2011 07:04 AM
Thanks A lot
06-22-2011 12:55 AM
Hi,
I was too optimistic.
I recieved this error:
06-22-2011 12:59 AM
I also see the following error in the Alerts section:
Critical - The tape drive needs cleaning:
06-22-2011 01:56 AM
If you have just cleaned your tape drive and it is still asking to be cleaned, then it is probably something wrong with the drive.
You should run the manufacturer's diagnostic utility against the drive. Make sure that you stopped all the BE services before running the utility and select the write test.
06-22-2011 02:00 AM
Hi,
If you're getting cleaning alerts on a constant basis now, it means 1 of 2 things:
1. Your cleaning tape has been used up and is no longer functioning properly.
2. Your hardware has an error...
In this case I'd check the Devices tab in BE, and clicking on your device will open up a split window. Check for any Hard Write Errors. If there are, see if there is a diagnostic utility to run against your device and look for hardware errors. Replace the drive if there is confirmation there-of.
Thanks!
06-23-2011 05:05 AM
Thanks,
The Cleaning casette is new.
I also got this error:
V-79-57344-65247 - A failure occurred reading an object.
06-23-2011 05:43 AM
I've seen this happen with a faulty drive...I'd suggest getting hold of the manufacturer's diagnostic utility and run it against the drive to rule out hardware errors.