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Exchange Information store backup misses mailbox.

James_Matthews_
Level 4
Hi I have a backup exec 11d server that is backing up 2 exchange 2003 servers with the option to restore mailboxes from the information store backups selected. The backup run correctly and report no errors. The problem is that some of the mailboxes are not visible in the restore selections under the information store backups.
 
Most of the users are present and restoring to these users works correctly. The same users are always not present. So far the only thing that I can see that links the missing mailboxes is that they have been moved from different exchange storage groups into the current information store.
 
Do you know anything that I can do to try and fix this?
1 REPLY 1

SRodriguez
Level 6
Employee Accredited
James:
 
The problem that you are experiencing is describe in the following article:

http://support.veritas.com/docs/286823
Restore Selections for Exchange Mailboxes backed up utilizing Backup Exec 11d 7170 Granular Restore Technology (GRT) may not display all items.

Regards,

Sandra Rodriguez
Advanced Technical Support Engineer