Final Error 0xA0008212 - Library Error - invalid element address

[James_Frederi1]

Hello,

I am looking for some help on why I am getting this error. I am using Backup Exec 9.1 on Windows 2000 Advanced Server with Service Pak 4.

I have recently moved two Overland LXB Tape libraries to an computer that has an existing Dell Power Vault 122T tape library. Both Overland Libraries were working sucessfully on other computers (running BE9.0 and NT4.0)

The existing Dell PowerVault and the first Overland Library appear to be working fine, but when I try to inventory or label media in the 2nd Overland Library, I get the invalid element address error after about 10 seconds.

Both Overland Libraries are configured the same (Library at SCSID0, Tape at SCSID4, no cleaning slot configured, and Library mode = Random), and have the same firmware revision. Each Library has it's own dedicated SCSI channel, with the SCSI Card having SCSIID7 on each channel.

If it helps, my Adamm.log shows :

08/22/05 16:13:12 Device Discovery:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0002:0000:0000:0000 Device Name "\\.\MediumChanger0"
Primary Inquiry "OVERLANDLXB 0104"
Serial Number "OVERLANDLXB <1000:0002:0000:0000:0000> "
Device Flags SCSI, SN(DEFAULT)
Device State 3, Online

Device IDs 1004, {3A8DC322-581F-4B49-810B-B9E5C049233E}
Device Name "OVERLAND 1"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x0004F06A
1st Slot Number 1
Number Of Slots 10

Drive Element 0 1005, ""

0002:0000:0004:0000 Device Name "\\.\Tape0"
Primary Inquiry "QUANTUM SuperDLT1 1717"
Serial Number "QUANTUM SuperDLT1 CXB43H0104"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1005, {E60DA758-850B-45EE-8122-A14561CBC7E0}
Device Name "QUANTUM 1"
Device Type 67174401, "DLT 64K (64K,10,0,HU)"
Device Features 0x000BEA7F
Device Element 1004, 0

------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 Device Name "\\.\MediumChanger1"
Primary Inquiry "OVERLANDLXB 0104"
Serial Number "OVERLANDLXB 2B14718867"
Device Flags SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1007, {71A9793B-6008-40CC-84B8-2E30FE900E41}
Device Name "OVERLAND 2"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x0004F06A
1st Slot Number 1
Number Of Slots 10

Drive Element 0 0, ""

0003:0000:0004:0000 Device Name "\\.\Tape1"
Primary Inquiry "QUANTUM SuperDLT1 1717"
Serial Number "QUANTUM SuperDLT1 CXB41H0184"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1006, {D6FA7FF5-0C73-4085-85DA-C5D642F9FC1E}
Device Name "QUANTUM 2"
Device Type 67174401, "DLT 64K (64K,10,0,HU)"
Device Features 0x000BEA7F
Device Element 1007, 1

------------------- -------------------------------------------------------------------------------

0005:0000:0006:0000 Device Name "\\.\Tape2"
Primary Inquiry "DELL PV-122T-DLT-VS805032"
Secondary Inquiry "BNCHMARKVS640 5032"
Serial Number "DELL PV-122T-DLT-VS80PHD3D03887"
Device Flags SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1002, {040DECB5-9C8B-4D72-930E-6B603E3C6280}
Device Name "DELL 1"
Device Type 67174401, "DLT 64K (64K,10,0,HU)"
Device Features 0x000BEA7F
Device Element 1003, 0

0005:0000:0006:0001 Device Name "\\.\MediumChanger2"
Primary Inquiry "DELL PV-122T 5032"
Secondary Inquiry "BNCHMARKVS640 5032"
Serial Number "DELL PV-122T PHD3D03887"
Device Flags SCSI, SN(TYPE 0)
Device State 3, Online

Device IDs 1003, {13EE4014-78CF-4ECF-B0B2-2361D0A69EAD}
Device Name "DELL 2"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00057008
1st Slot Number 1
Number Of Slots 8

Drive Element 0 1002, ""

------------------- -------------------------------------------------------------------------------

Is this possibly a license issue? I do only have one 1 Library Expansion Option License, but the salesperson I spoke with said it was an "unlimited" type :
BEWS & BENW Library Expansion Option (unlimited)
S/N : 07-4708-xxxx-xxxxxx

Thanks for any help in advance.

[Amruta_Purandar]

Hello,

Please check your settings as per the following technote.
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

NOTE : If we do not receive your reply within two business days, this post would

be marked assumed answered and would be moved to answered

questions pool.

[James_Frederi1]

I have managed to solve the problem.

I read document 255501 yesterday, and went through the steps upto the point of checking the SCSIChanger and virtual device driver in WINMSD. I really didn't expect any of the further steps to make much of a difference.

Today, I tried Disabling and deleting the Library and Drive, stopping the BE services and restarting them, and it worked.

I hate it when this happens to me...
Thanks for the help.

[Sharvari_Deshmu]

Hello,

Thanks for the update this post will be archived.

Regards,