Final error: 0xe0000383 - Failed to log on to Microsoft Windows.

[storm_beasley]

I am trying to back up folders from my NAS. I am using credentials that have all the access needed (domain admin, local admin, log on as batch job, etc.). I test the credentials and it is successful on the NAS but unsuccessful on each folder (it cannot "log on" to a folder). I did a test backup and it failed. It is giving me the error in the subject and i cannot seem to find a work around.

Any ideas?

[Jaydeep_S]

Does that account has complete permissions on the NAS box? Can you access those folders as a Windows Share using that account and make changes.

[lmosla]

Hello,  what version of Backup Exec are you using?  Can you physically access these folders?

[Rahul_Kumar1]

Please follow this article

http://www.symantec.com/docs/TECH74365

Thanks

[storm_beasley]

Jaydeep S - The account does have complete permissions to the NAS and the SAN. I can also access the files/folders and read/write/edit etc..

Imosla - Backup Exec 2012, version 14.0 Rev. 1798. I can physically access the folders on the backup server with the same log on credentials.

I did get a recommendation with a friend who has ran into a similiar issue with Backup Exec 2010 in the past. He recommended to bounce the server or restart the symantec services. Could that be a possible fix?

[storm_beasley]

Rahul Kumar1 - Ive followed all those steps and still have no success.

[Rahul_Kumar1]

Can you try another account?

Thanks

[storm_beasley]

I tried using my own credentials yesterday evening and had no luck.