Help! Autoloader

[Dan_Marasco]

Installed a Hewlett Packard Ultrium 232 autoloader and BE will not recognize the autoloader. Installed the latest device drivers from veritas still won't recognize. Any help would be appreciated?

ADAMM.log
06/21/06 08:41:27 Device Discovery:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0003:0000:0005:0000 Device Name "\\.\Tape0"
Primary Inquiry "HP Ultrium 1-SCSI P32W"
Serial Number "HP Ultrium 1-SCSI HU106102DR"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1002, {A0F52DD0-4B0E-4205-8D16-871F758C6CFE}
Device Name "HP 1"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x00021000
Device Element 0, 0

0003:0000:0005:0001 Device Name ""
Primary Inquiry "HP 1x8 autoloader 1.46"
Serial Number ""
Device Flags SCSI
Device State 1, Offline, ERROR = 0x0000007B (ERROR_INVALID_NAME)

------------------- -------------------------------------------------------------------------------

06/21/06 08:41:27 Device Discovery End:


SCSIChanger reg entry
Diamdbak ARCHIVE Python
Diamdbak ARCHIVE 4586XX
Diamdbak ARCHIVE IBM4586NP
Diamdbak DEC TLZ6
Diamdbak DEC TLZ7
Diamdbak SEAGATE DAT
Diamdbak MATSHITADAT 241T7
AdicVLS2 ADIC VLS 4mm
AdicVLS2 ADIC VLS 8mm
AdicVLS2 ADIC VLS DLT
AdicVLS2 ADIC VLS QIC
AdicVLS2 ADIC VLS SDX
AdicVLS2 ADIC DAT AutoChanger
Libra DILOG SA100
HP155xLd HP C155
HP155xLd HP C5713
HP155xLd HP DAT72X6
EXB_10x EXABYTE EXB-10i
EXB_10x EXABYTE EXB-10e
EXB_210 EXABYTE EXB-210
EXB_210 EXABYTE EXB-218
EXB_210 EXABYTE EXB-220
EXB_210 EXABYTE Exabyte 18D
EXB_210 ADIC Scalar AIT 210
EXB_210 ADIC Scalar AIT 220
EXB_230 EXABYTE Exabyte 230D
EXB_230 EXABYTE Exabyte 690D
EXB_230 EXABYTE Exabyte X200
EXB_230 EXABYTE Exabyte X80
EXB_230 EXABYTE Exabyte 215
EXB_230 EXABYTE Exabyte 430
EXB_230 EXABYTE Exabyte 110L
EXB_230 EXABYTE Exabyte 221L
EXB_230 EXABYTE Magnum20
EXB_230 PLASMON FTA
EXB_230 PLASMON FTA21
EXB_480 EXABYTE EXB-440
EXB_480 EXABYTE EXB-480
EXB_480 ADIC Scalar AIT 440
EXB_480 ADIC Scalar AIT 480
EXB_EZ17 EXABYTE Exabyte EZ17
EXB_110 EXABYTE VXA 1x10 1U
EXB_110 EXABYTE LTO 1x7 2U
EXB_110 STK L7
L7A2700 CIPHER TZ Media Changer
L7A2700 DEC TZ Media Changer
L7A2700 Quantum TZ Media Changer
L7A2700 QUANTUM DLT Changer
LAGO_340 LAGO SYSLS-340L
LAGO_340 STK DAT LIB
LAGO_380 LAGO SYSLS-380L
Spectra2 SPECTRA 4000
Spectra2 SPECTRA 5000
Spectra2 SPECTRA 9000
Spectra2 SPECTRA 10000
Spectra2 SPECTRA GATOR
Spectra2 SPECTRA PYTHON
SpecFrog SPECTRA 215
AIWA_2x0 AIWA AL-17D
ACL_452 ATL ACL4/52
ACL_452 ATL ACL2640
ACL_452 ATL ATL7100
ACL_452 ATL P1000
ACL_452 DEC TL810
ACL_452 DEC TL820
ACL_452 QUANTUM DX30
ACL_452 QUANTUM DX100
ATLP3000 ATL P2000
ATLP3000 ATL P3000
ATLP3000 ATL P4000
ATLP3000 ATL P7000
ATLP3000 COMPAQ ESL9000
ATLP3000 HP ESL9000
ATLP3000 HP ESL E-Series
ATLP3000 QUANTUM PX720
Sony7000 SONY TSL-7000
Sony7000 SONY TSL-9000
Sony7000 SONY TSL-11000
Sony7000 SONY TSL-A300
Sony7000 SONY TSL-A400
Sony7000 SONY TSL-A500
Sony7000 DEC TLZ9
Sony7000 DEC TLZ1
Sony7000 SEAGATE AIT-LDR
Sony7000 COMPAQ TSL-9000
Sony7000 COMPAQ TSL-10000
BHill_Q7 BHTi Quad 7
BHill_Q7 BHTi Quad 47
BHill_Q2 BHTi Q2
BHill_Q2 IBM 3447
HPDLT119 HP C119
HPDLT119 HP C5177
QstarTLS QUALSTARTLS
QstarTLS QUALSTARRLS
QstarTLS TANDBERGTDS 1210
QstarTLS TANDBERGTDS 1220
QstarTLS TANDBERGTDS 1420
QstarTLS TANDBERGTDS 1440
QstarTLS ADIC QLS SDX 220
QstarTLS ADIC QLS SDX 440
QstarTLS ADIC QLS SDX 480
QstarTLS ADIC QLS SDX 660
QstarTLS ADIC QLS SDX 6120
ADIC_448 ADIC Scalar DLT 448
ADIC_448 ADIC FastStor
ADIC_448 EXABYTE Exabyte 17D
ADIC_448 IBM ULT3581-TA
ADIC1000 ADIC Scalar 24
ADIC1000 ADIC Scalar 100
ADIC1000 ADIC Scalar 1000
ADIC1000 ADIC Scalar i2000
ADIC1000 IBM ULT3582-TL
ADIC1000 IBM ULT3583-TL
ADIC1000 DELL PV-132T
ADIC1000 DELL PV-136T
Over4210 OVERLANDLXB
Over4210 DEC TL800
Over_SLR OVERLANDSLR AUTOLOADER
Over_SLR TANDBERGSLR AUTOLOADER
Over_SLR TANDBERGAT1280-1R VS160
Over_Pro OVERLANDLIBRARYPRO
Over_Pro OVERLANDNEO Series
Over_Pro OVERLANDLXL
Over_Pro COMPAQ SSL2000 Series
Over_Pro COMPAQ MSL5000 Series
Over_Pro HP MSL5000
Over_Pro HP MSL6000
Over_Pro SEAGATE VIPER 2000
Over_Pro IBM 4560SLX
HPSTFX HP C1160A
HPSTFX HP C1107A
HPSTFX HP C1100F
HPSTFX HP C1160F
HPSTFX HP C1107F
HPSTFX HP C1100J
HPSTFX HP C1160J
HPSTFX HP C1107J
HPDLT515 HP C5151
HPDLT515 HP C5153
HPDLT515 HP C5173
Stek9714 STK 9710
Stek9714 STK 9714
Stek9714 STK 9730
Stek9714 STK 9738
Stek9714 STK 9740
Stek9714 STK L20
Stek9714 STK L40
Stek9714 STK L80
Stek9714 STK L180
Stek9714 STK L700
Stek9714 STK SL500
Stek9714 HP A4845A
Stek9714 HP A4846A
Stek9714 HP A4853A
Stek9714 HP A5597A
Stek9714 HP A5617A
Stek9714 DELL 130T
HPDLT628 HP C6280
ATL_L500 ATL L200
ATL_L500 ATL L500
ATL_L500 QUANTUM DLTstor314
ATL_L500 QUANTUM DLTstor108
ATL_L500 QUANTUM Powerstor L200
MedLogic ADL SLA
NECTL620 NEC TL620NS
IBM_Alp IBM 3449-355
IBM_3570 IBM 03570
IBM_3575 IBM 03575
IBM_3575 IBM 03584
IBM_3590 IBM 03590
HPC7200 HP C7200
HPC7200 HP C7145
M4_Mag M4 DATA MagFile
M4_Mag ATL M1500
M4_Mag ATL M2500
NEC_DL01 NEC DL0101H-0E
NEC_DL01 NEC LL0101H-0A
NEC_DL01 NEC SL0101H-0S
PLASMON PLASMON FTA68
PLASMON PLASMON FTA102
Sony_162 COMPAQ LIB-81
Sony_162 SONY LIB-81
Sony_162 SONY LIB-D81
Sony_162 SONY LIB-162
EXB_230 SONY LIB-304
BENCHMRK BNCHMARKVS640
BENCHMRK DELL PV-122T
BENCHMRK HP C9264CB-VS80
BENCHMRK HP ThinStor AutoLdr
BENCHMRK BDT ThinStor AutoLdr
BENCHMRK Quantum ValueLdr
BENCHMRK QUANTUM ValueLoader
BENCHMRK SEAGATE LTO LDR CLL1600
BENCHMRK CERTANCELTO2 LDRCLL3200
BENCHMRK CERTANCELTO3 LDRCLL6400
Qntm3520 QUANTUM UHDL
Qntm3520 COMPAQ UHDL
Qntm3520 HP UHDL
Qntm3520 IBM 360716X
Qntm3520 IBM 360726X
Sony_CSM SONY CSM-60
Sony_CSM SONY CSM-100
Sony_CSM SONY CSM-200
BNCHMRK2 BDT ThinStorPlus AL
BNCHMRK2 IBM IBM 36232LX
BNCHMRK2 IBM IBM 36232SX
BNCHMRK2 IBM 36232LX
BNCHMRK2 IBM 36232SX
NEC_T40A NEC T40A

[Deepali_Badave]

Hello,

Please refer the following technoet to troubelshoot this issue:

http://support.veritas.com/docs/255501

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Dan_Marasco]

I went through the article and I had included an excerpt from the adamm.log and the SCSIchanger registry entry. After going through this article I am still having a problem recognizing the autoloader. The article indicates a possible bad firmware although, these are brand new tape drives and I upgraded the firmware on one of these units and it is still having the same problem.

[shweta_rege]

Hello,


Please check,whether the device that you are using is there in our Hardware Compatibility List.

Kindly refer the following document for the same:

Symantec Backup Exec for Windows Servers (tm) 9.x (9.0, 9.1) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, and iSCSI components. For printing purposes, the latest version of Acrobat is recommended.


http://support.veritas.com/docs/282347


If the Device is tested,in the Hardware Compatibility List then install the Veritas Drivers.


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

*************************************************
**********************************************

[Eduard_Lotz]

Hello together,

i have the same problem with my new HP Ultrium 448 Autoloader (Model AE309A). The new autoloader is attached on a separate 2-channel SCSI-Controller (Serverhardware: HP DL380 G3). On Channel 1 is attached a HP VS-80 Autoloader and this one works fine (SCSI-Adress 5 , LUN 0+1). At Startup the BIOS of the SCSI Controller prompts the correct Adress of the Ultrium Autoloader (SCSI-Adress 5 , LUN 0+1), this is not the problem.
Finally i found, that the VSD-Table has no entry for the Primary Inquiry "HP ULTRIUM 2-SCSI S54W" and "HP 1x8 autoloader 1.50" (prompted in ADAMM.LOG). The newest driver package is installed (Version 45 for 9.1 Rev. 4691). The only solution may be a new driver package, that includes the Inquiry-Keys for the new Loader-Hardware.

The Backup Exec HCL lists a LTO2-Library from HP as "HP^^^^^^Thinstor^AutoLdr", but this entry is not in the actual VSD-Table and this is not the correct Inquiry Key for the HP Ultrium 448 Autoloader.


Regards and thanks for help

Eduard Lotz

[Ken_Putnam]

Forgive a silly question, but

You did specify AutoLoader support when installing BackupExec, right? One Loader with one drive is supported with no extra serial, but must be specified as an install option.

[Dan_Marasco]

Yes, we had an autoloader device that died so, we bought the ultrium autoloaders to replace the older autoloader.

[Dan_Marasco]

I show an Ultrium 230 and an Ultrium 448 in the hardware campatability list although, the inquiry strings do not seem to match.

[James_Molnar]

start wiwth the basics.

does the scsi controller list the drive and the robot when it boots.
no fix the scsi controller and bios settings
yes
then see if the devce is listing bothe a robot and a drive...use latest drivers

the os must see the drive before the be will work correctly. unless the latest be drivers is avaiable for that device...

[Dan_Marasco]

Yes, the SCSI controller does recognize the device during POST and the OS does recognize the Autoloader and the Drive. BE see's the drive but not the Autoloader.

[Ken_Putnam]

Does the old loader still exist on the Devices Tab?\

if so, rerun TAPEINST and tell it to remove all devices that are not found. Backup Exec v9 will only support one autoloader AFAIK.

[shweta_rege]

Hello Dan,


-- Could you please Update us on the issue?

-- Do you receive any event ids like 7,9,11,15 in the event logs?


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

*************************************************
**********************************************

[Dan_Marasco]

The old autoloader does not exist as adevice and I did run the tapeinst selecting to remove any device no longer used.

[Dan_Marasco]

I tried the evaluation version of 10d(.1) and it recognized the autoloader just fine. With 9.1 I received:

Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7026
Date:7/13/2006
Time:4:43:06 PM
User:N/A
Computer:Mine
Description:
The following boot-start or system-start driver(s) failed to load:
SCSIChanger

and.....

Event Type:Warning
Event Source:Backup Exec
Event Category:None
Event ID:58052
Date:7/13/2006
Time:4:41:46 PM
User:N/A
Computer:Mine
Description:
ADAMM configuration warning.
The device driver may not be installed for device :
Identifier : HP 1x8 autoloader 1.50.
Type : MediumChangerPeripheral.

and...

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:58053
Date:7/13/2006
Time:4:45:00 PM
User:N/A
Computer:Mine
Description:
Backup Exec Alert: Device Error
(Server: "Mine") Storage device configuration error.

Problems were encountered during the configuration of your storage devices. Please use the NT Event Viewer to view the Application Log for more information.

[Dan_Marasco]

We purchased 7 of these drives and have seven copies BE 9.1 It is not within our budget to purchase version 10 at this time therefore, any help you could provide would be much appreciated.

[tejashree_Bhate]

Hello,

You may refer to the following technote

(title)Event ID 58053: A "Storage Device Configuration Error" is reported after attempting any tape device operation

http://support.veritas.com/docs/249302


Note:- if we do not receive your reply within two business days, this post would be assumed answered and archived.


Thanks.

[Dan_Marasco]

Again, we went through the installation of the Veritas device drivers package for 9.1 and it does not see the autoloader. Is there a posibility that the HP ultrium autoloaders can be included in the driver package for 9.1

[priya_khire]

Hello Dan,

You had earlier mentioned that the device string does not match the one in the HCL. You could uninstall completely the Veritas drivers from tapeinst and then install the manufacturer drivers and se eif it works. Refer to the doc below:

http://support.veritas.com/docs/253974


Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.

[Eduard_Lotz]

We had the same problems before the update from 9.1 to 10.1d (i posted it earlier). After the upgrade i need 5 minutes to start with the new autoloader (HP Ultrium 448 1x8 autoloader). Solely only a new driver package will be the solution. Where is the problem for VERITAS to include this new hardware into a driver package for BE Version 9.1? No other method will bring a satisfactory result.

kind regards

Eduard Lotz

[Rucha_Abhyankar]

Hi Eduard,


Have you installed the latest drivers or not?

If not then install them using this link:


Symantec Backup Exec (tm) 10d (10.1.5629) - Device Driver Installer (20060615) - Includes Tape Driver Release (18) and Robotic Library Release (64) (Intel Only)

http://support.veritas.com/docs/284012