Issue after CPS agent install (BSOD)

[Kin_YAP]

I have upgraded our backup exec server from 10 to 10d to utilise the CPS
function.


A major issue has occurred after the CPS agent is installed to our file
server which is W2K Sp4 in a Proliant DL380 G3 server. The server had
the BSOD for 4 times since the install.

The messages are

Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xA0800020, 0x00000002,
0x00000001, 0x80533D6E))


Blue Screen Trap (BugCheck, STOP: 0x0000000A (0xA0800020, 0x00000002,
0x00000001, 0x80533D6E))

Blue Screen Trap (BugCheck, STOP: 0x00000050 (0xEA56BC9A, 0x00000000,
0xBEB17804, 0x00000002))

Blue Screen Trap (BugCheck, STOP: 0x0000001E (0xC0000005, 0xBEA63804,
0x00000000, 0x1EB0F5FC))

[tejashree_Bhate]

Hello,

What are the errors in the event logs?


Thanks.

[Kin_YAP]

The event log only shows the server has been shutdown unexpectedly.

It has no error specific to CPS.

Since I uninstalled the agent, the server is functioning OK.

Thanks

[priya_khire]

Hello,

It could be a driver conflict issue. CPS installs certain kernel level drivers, which if in conflict with an existing kernel level driver, might cause a system reboot.

Verify from the CPS SCL below to check if the applications you have, are compatible or not:

http://support.veritas.com/docs/279389

Also refer to the technote below:
http://support.veritas.com/docs/271374