Job Engine stops responding soon after Test Run kicks off

[531119068]

Dell Powervault DLT 40/80 tape drive on Windows 2000 SBS SP4 and BE 9.1 rev. 4691 SP2

Nightly incremental backup has failed all week. Same error of event id 7031 job engine not responding. Installed MDAC 2.8 and ran BEUtility.exe to repair database with no improvement.

Noticed job engine always stopped responding after the following:
1. Restarted services
2. Ran Test Run of Monday backup
3. Test Run hangs at Backup scan, no byte increase, it stays at "0".
4. Manually cancelled Test Run and it showed Test Run successful
5. Job Engine stopped.

Any fix to this?

[Amruta_Purandar]

Hello,

Please apply the SP2 to your installation. You may download the same from the following link.
VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 2
http://support.veritas.com/docs/275247

However if the problem persists, you may try repairing the installation and verify the result. Refer the following technote.
Title:
Repairing Backup Exec 9.x and 10.x for Windows Servers
http://support.veritas.com/docs/253199

You may also refer to the following technote to troubleshoot the issue.
Title:
Remote Agent service terminates While Backing Up the System State on a Domain Controller.
http://support.veritas.com/docs/242153

[ctsaudits]

Thank you for the suggestions.

Forgot to mention I have already implemented #1 and #3 of your suggestions after the problem occurred. No improvement though. I'm going to try suggestion #2 and let you know what the result is.Message was edited by:
ctsaudits

[Sheetal_Risbood]

Hi,

We would like to know if you have implemented the suggestions and tested the results.

Please let us know the latest updates on the case.

NOTE : If we do not receive your intimation within two business days, this post would be marked assumed answered and would be moved to answered threads pool.

Thanks.

[ctsaudits]

I have not implemented your suggestion #2 reason being is my backup has been running fine now without any errors.

Thank you for your follow-up.

[Amruta_Purandar]

hello,

Thank you fo rthe update. We are closing this thread.

Regards

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.