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Job Queued

Lenny_Westberry
Level 3
Ok, went from LTO 100/200Gb to 200/400Gb tapes and now the backup job goes into a "queued" state when it starts. The drive is an Exabyte 110L and is accepts these tapes. A couple of times, the job started backing up to the new tapes but died at 90Gb. Errored with a "Error : 17 - Data error (cyclic redundancy check)." Not much pointing to this because of it being a general error.

I am going to try to upgrade the firmware on the 110L today, but if anybody has any ideas, it would be greatly appreciated. =D
2 REPLIES 2

SANDEEP_PILLAY
Level 6
Hi,

As per the Cyclic redundancy error, this issue could arise due to hardware related problems.

Please verify whether the hardware is supported and is there in the HCL. Please refer to the following technote:
- http://seer.support.veritas.com/docs/271382.htm
- http://seer.support.veritas.com/docs/271383.htm

Please install the latest drivers from the following link if the hardware is supported and in the HCL.

http://seer.support.veritas.com/docs/273853.htm

A SCSI bus timeout occurs when either the SCSI controller or the SCSI device detects that a command has not been responded to within a specific timeout period. Normally, commands are issued by the SCSI controller, which then waits for a response from the device being addressed. If no response is detected, the controller may reset the bus to reinitiate communication. While disk drives normally recover well from SCSI bus timeouts and resets, tape drives have much greater difficulty in doing so.
Please refer to the following technote:

http://seer.support.veritas.com/docs/191158.htm

Please set the correct SCSI ID setting. DO not use SCSI ID like 0 or 1 or 7. 0 and 1 are mostly for bootable devices such as drives or CD-ROM etc. 7 is usually for host adapter.

CRC errors could occur due to many possibilities:

Please refer to the following link on CRC:

http://seer.support.veritas.com/docs/192216.htm

Also refer to the following link on event id 9:

http://support.microsoft.com/default.aspx?scid=KB;en-us;q154690

Perform a cleaning job on the drive and verify. Also try backing up using a new media.

Please install Backup Exec 9.1 Service pack 1 after upgrading to 9.1 from the following link:

http://seer.support.veritas.com/docs/267182.htm


We hope this will help.

Lenny_Westberry
Level 3
Finally figured out that the firmware on the Exabyte 110L needed to be upgraded.