Not seeing Drive

[RCSTech1]

Hello,

He is our current Situation.  For about 3 months our backup was running fine with no errors what so ever.  After installing an addition 2gb of ram in the server, our backup failed daily.

Uninstalled Backupexec, chaecked all cabling, tested ram, everything checked out.  After going into the CMOS, made sure the SATA controller was not configured to be Raid. 

Reinstalled backupexec after making sure the old copy was removed completely, and made sure that the server is using symantecs driver for the tape backup unit.  Backupexec passed the enviromental check, but not see the drive when attempting to do backups.  We are however able to backup with widows backup, acronnis, but no matter what we do we can not connect to the drive with symantec, please help.

Windows Small Business Server 2003 (Fully Patched)

Sony Sata Tape Drive SDX-570v

Symantec Tape Driver 8/2/06 Version 5.1.21 sonysdx.sys

Message Edited by RCSTech1 on 07-03-200712:06 PM

[SRodriguez]

Hi,

Have you try downloading and installing the latest Device Driver update for the Revision of Backup Exec that you are running?

Regards,

Sandra Rodriguez
Advanced Technical Support Engineer

[RCSTech1]

Downloaded and installed newest drivers for 11d backup exec.  Still same issues.

[SRodriguez]

Here is a technote that can help to locate the problem with the device

http://support.veritas.com/docs/255501
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.x

Regards,

Sandra Rodriguez
Advanced Technical Support Engineer

[RCSTech1]

Here is the wizard results

Scanning

Finding tape devices
Finding plug and play tape device names
Hardware ID = IDE\SequentialSONY_SDX-570V___________________________0100____
Finding IDE plug and play device instances
Finding SCSI plug and play device instances
Some SCSI hardware not matched
Finding Symantec device drivers
Hardware scan complete.

INstalling

Removing the IDR CD-ROM burner driver (drvmcdb.sys) association for tape drives.
Updating Symantec inf file
Removing SCSI\SequentialSONY____SDX-570V________0100
Installing Symantec "sonysdx.sys" for "SCSI\SequentialSONY____SDX-570V________0100"
Driver load failure 0x800F020B for SCSI\SequentialSONY____SDX-570V________0100
The device instance does not exist in the hardware tree.

Installation is not complete.

Please help

[Patty]

Can you see the drive in Windows Device manager?

[RCSTech1]

Yes the device is seen in device manager and is using the symantec driver

Sony AIT 80GB SATA Drive

Device is working properly

Symantec Cororation Driver

Driver Date 1/12/2007

DriverVersion 5.1.25

ide\sequentialsony_sdx-570v________________0100____\4&5F1583&0&0.0.0

[RCSTech1]

The tape device is on its own Sata Contoller on the Motherboard and it is NOT setup as Raid. The Hard drives are on a PCIx Raid Contoller. 

[Patty]

It sounds like the driver can not load.

run msinfo32

Software Enviornment

System Drivers

Check the status and if it is started.

[RCSTech1]

Device Driver is started

[Patty]

What does it show in the Adamm.log?

That is located in Program Files\Symantec\Backup Exec\Logs

If you scroll all the way down towards the bottom it will be the most current information.

[RCSTech1]

[5400] 07/11/07 22:17:02.087 Adamm Log Started! ("SBS-UCP", 1000, {4614999F-738F-4DD5-9D68-4AEB91A3E254})

Adamm Info: Version 11.0, Build 6235, 32bit

OS Info: Windows NT 5.2, Build 3790, Service Pack 1

Database Driver Info: SQLSRV32.DLL, 03.86.1830 Database Server Info: Server Name = "SBS-UCP", Active Node = "" Database Connection String: "DRIVER=SQL Server;SERVER=sbs-ucp\BkupExec;DATABASE=BEDB;App=BEWS PVL"

DateTimeSync: Local = 2007/07/11 22:17:02, System = 2007/07/12 03:17:02 GMT, Database = 2007/07/12 03:17:02 GMT

Shared Storage Authorization: No TSM Authorization: No Library Expansion Options: Unlimited

[2044] 07/11/07 22:17:02.400 Read Device Records - start

[2044] 07/11/07 22:17:02.540 Read Device Records - end

[2044] 07/11/07 22:17:02.744 iSCSI Discovery - start

The iSCSI initiator software does not appear to be installed on this system

[2044] 07/11/07 22:17:02.744 iSCSI Discovery - end

[2044] 07/11/07 22:17:03.072 Read NDMP Server Records - start

[2044] 07/11/07 22:17:03.228 Read NDMP Server Records - end

[2044] 07/11/07 22:17:03.228 DeviceIo Discovery - start

[2044] 07/11/07 22:17:03.337 DeviceIo Discovery - end

[2044] 07/11/07 22:17:03.337 DeviceIo Devices:

Scsi Address Prt :Bus :Tar :Lun   Attributes -------------------  -------------------------------------------------------------------------------

-------------------  -------------------------------------------------------------------------------

[2044] 07/11/07 22:17:03.337 Device Registry:

Scsi Address Prt :Bus :Tar :Lun   Attributes -------------------  -------------------------------------------------------------------------------

0000:0000:0000:0000  "atapi", (Port Driver)

-------------------  -------------------------------------------------------------------------------

0001:0000:0000:0000  "atapi", (Port Driver)

-------------------  -------------------------------------------------------------------------------

0002:0000:0000:0000  "iaStor", (Port Driver)

-------------------  -------------------------------------------------------------------------------

0003:0000:0000:0000  "mraid35x", (Port Driver)

-------------------  -------------------------------------------------------------------------------

[2044] 07/11/07 22:17:03.337 PnP Device Paths:

Scsi Address Prt     :Bus     :Tar     :Lun       Device Path -----------------------------------  ---------------------------------------------------------------

00000002:00000000:00000000:00000000  //?\ide#sequentialsony_sdx-570v___________________________0100____#4&5f1583&0&0.0.0#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b

-----------------------------------  ---------------------------------------------------------------

[2044] 07/11/07 22:17:03.369 Read Device Inquiries - start

[2044] 07/11/07 22:17:03.369 Read Device Inquiries - end

[2044] 07/11/07 22:17:03.369 Serialize Devices:

[2044] 07/11/07 22:17:03.369 Device Discovery:

Scsi Address Prt :Bus :Tar :Lun   Attributes -------------------  -------------------------------------------------------------------------------

[2044] 07/11/07 22:17:03.369 Start Rsm Support:

[2044] 07/11/07 22:17:09.525 Device Discovery End:

Message Edited by RCSTech1 on 07-12-200702:05 PM

[RCSTech1]

Any moderator help would be greatly apprieciated.  Please help

[RCSTech1]

Still dealing with errors, downloaded drivers, have read numerous posts and so far I have yet to find any solution to our problem.  Sony diagnostics come back good, its not a hardware problem, other backup programs are working, but we prefer not to use them.  Any help from Symantec would be great