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Veritas.com
Support

On inventory all tapes show as cleaning tapes

LilOlLady
Not applicable

‎02-26-2010 04:39 AM

On inventory all tapes show as cleaning tapes. Using 11d 6235. The same tapes inventory correctly in another drive.
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2 REPLIES 2

Dev_T
Level 6

‎02-26-2010 04:51 AM

Hello,

Issue is not with the TAPES but communication between BE and the Library.
...Go to the Media TAB, Right Click on the Drive and disable it, right click and delete...follow this step on all the Drives and the Medium changer. Restart BE Services.

Make sure that you have Symantec Drivers for the TAPE Drive and the Medium Changer is Unknown Medium changer in the Device Manager.

Symantec Drivers:
http://support.veritas.com/docs/289147
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Ben_L_
Level 6
Employee

‎02-26-2010 07:21 AM

Actually the issue is not with communication between BE and the Library.  If one tape drive shows all the tapes correct and the other shows the tapes as cleaning media then most likely the problem is with the tape drive.  Backup Exec does not read the tapes, the tape drive does.  The tape drive reports to Backup Exec what it thinks the tapes are.
Please review this technote on the issue. http://seer.entsupport.symantec.com/docs/306218.htm
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