Physical Volume Drive not available

[AndreyS]

Hello, when I try to delete a USB hard drive from the Devices Tab in Backup Exec 2010 R3 I get this message:

"Physical Volume Drive not available"

What can be done to remove this USB drive?

[CraigV]

Hi,

Try pausing the server (Devices --> right-click your server name --> Pause) and then delete the B2D.

Then unpause once done.

Thanks!

[AndreyS]

Thanks for your reply Craig, but that didn't work, still the same error "physical volume library drive not available". The USB hardrive is still listed under Devices Tab as - Disabled (In use), but there are no active jobs running right now.......

[CraigV]

OK...can you see if it can be enabled?

Otherwise try restarting the server after pausing Backup Exec. Once done, try deleting the B2D.

Thanks!

EDIT: Check the TN below, and just work back in order to re-enable the B2D:

http://www.symantec.com/business/support/index?page=content&id=TECH32551

Thanks!

[AndreyS]

Yes, I have no problems enabling it by right-clicking on the device and selecting "Enable". Also there are no files or any folders on the usb disk.....

[CraigV]

...when it's enabled can it be deleted?

[AndreyS]

Still the same error Craig, would pausing the Backup Exec server, rebooting windows server and then trying to delete device again be my only option then?

[Donald_Eady]

Andrey, 

       Its a long shot but worth a try. Inventory the storage location, once complete enable/disable and try to delete 

[AndreyS]

Donald thank you, I just tried to follow your advice and gor immediately an error:

Inventory Device 00010 -- The job failed with the following error: Library error - invalid element address.

e0008212 - Library error - invalid

any idea what is going on with the device?

[Donald_Eady]

Andrey, 

       I dont have a definitive answer as to what is going on in your inability to delete the storage location. I would suggest creating a support case so that we can establish a webex and take a look at exactly what it is that is going on. I will  DM you my contact information and would be happy to work with you in a resolution of this issue. I would need only the created case number to assume ownership.  

[AndreyS]

sounds good, thank you! please go ahead and let me know if you need any additional info from me. thx

[AndreyS · Accepted solution]

Craig, I have figured it out, after running LiveUpdate and installing 3 hot fixes (2 installed successfully on a first try, the 3rd one I had to re-download and re-install on its own) I was able to delete the Device without pausing or rebooting the Backup Exec Server. Thx