Please Help - Trape drive not showing at all! Cannot get it to help

[AMEULI]

I have been through so many articles it is embarrasing - I'm hard headed so coming here was my last step.  I'm sure it should have been one of my first.  I would really like to use this product and have plans to implement much with it.  So far I cannot even get it to use a single tape drive on a single server.

Please help.

I have attempted to keep this simple by attaching screen shots and rather telling you all the lost paths I have taken please

http://picasaweb.google.com/MeuliFamily/BE_Errors

I hope you dont mind me giving the link to the errors.  It was the quickest way I could post them - please dont mind the family photo album either... the more time I spend with this though, the more time im away

Some of the errors:

The device instance does not exist in the hardware tree

Some SCSI hardware not matched (Shows 2 devices?!)

The data is invalid

[Ken_Putnam]

Are you using the latest Symatec driver pack?

Have you tried the OEM Driver?

The device instance does not exist in the hardware tree

In Windows Device Manager?

[AMEULI]

I've tried the manufacture Driver as this did not help to show the tape drive in symantec - shows in the OS still.

Latest Symantec Driver pack? - Where might I find this?

The device instance does not exist in the hardware tree is the error I recieve when running the tapeinst or device configuration wizard in Symantec Backupexec.  It is in one of the pictures above in the link.

[Ken_Putnam]

Go the the Product download page at

http://www.symantec.com/business/support/downloads.jsp?pid=15047

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