Proc. entry point RpcServerRegisterIf2 could not be located in RPCRT4.dll

[Frank_Bernard]

I had BE 9.1 on NT4 Server SP6a working fine but decided to both download and install the following updates in order during the afternoon of October 24th:

BE4691RSP4a_20008.exe - Backup Exec 9.1.4691 Service Pack 4a

BE4691RHF56_282260.EXE - 9.1.4691 Hotfix 56 - Backup Exec for Windows Servers March 2006 Security Vulnerabilities *Requires Backup Exec 9.1.4691 Service Pack 4a - 03/31/2006

BE4691RHF58_284432.EXE - 9.1.4691 Hotfix 58 - Backup Exec for Windows Servers July 2006 Security Vulnerabilities *Requires Backup Exec 9.1.4691 Service Pack 4a - 08/11/2006

I rebooted after each one. After installing the last one (Hotfix 58) and rebooting, the log-on screen says:

beserver.exe - Entry Point Not Found
"The procedure entry point RpcServerRegisterIf2 could not be located in the dynamic link library RPCRT4.dll."


RPCRT4.dll has a file version of 4.00

Since I cannot uninstall Hotfix 58, I installed it again, rebooted, but the error message displayed again.

I also downloaded Hotfix 58 again and installed it, rebooted, but the error message has displayed again.

It appears that Hotfix 58 is using RpcServerRegisterIf2 even though the following MSDN pages indicate RpcServerRegisterIf2 is not for Windows NT and only RpcServerRegisterIf will work:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/rpcserverregisterif2.asp
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/rpcserverregisterif.asp

But then why would Symantec list Hotfix 58 as an available download for the "Windows NT" platform dated 8/11/2006 if they haven't installed it on Windows NT? Didn't they test the Hotfix on the NT platform?


Any suggestions how to fix the Hotfix?
Do I need to provide more information?
Is the response time in this forum measured in hours or days?

[Frank_Bernard]

Hello, Symantec; this is supposed to be a "Moderated Support Forum"
Your Hotfix 58 caused my Backup Exec to no longer start and I have unanswered questions.

[Frank_Bernard]

Someone at Symantec made Hotfix 59 to fix Hotfix 58's breaking of Backup Exec on NT:
http://support.veritas.com/menu_ddProduct_BEWNT_view_DOWNLOAD.htm

It worked but I'm still upset because:

1. No one replied to any of my questions posted here about the defective Hotfix 58.

2. The description for Hotfix 59 doesn't mention any keyword of the error message. The currently vague description implies that Hotfix 58 affects only some NT users.

3. Symantec released Hotfix 58 over two months ago on 8/11/2006 with no testing on the NT platform.

4. Even though the date of Hotfix 58 stated "8/11/2006" on October 24th and 25th, it is now dated "10/23/2006" just two days before the corrective Hotfix 59. How convenient.

[shweta_rege]

Hello,




Did you install the Hotfix 59 which says beserver won't start after applying HF58 and for the same you need to install the hotfix 59:


Backup Exec for Windows Servers 9.1 4691 Hotfix59 - beserver won't start after applying HF58(SYM06-014) on NT *Requires Backup Exec 9.1.4691 Service Pack 4a


http://support.veritas.com/docs/285608



Thank You,


Shweta

[Frank_Bernard]

Shweta,

Are you paid to reply to as many posts as you can?

Please read the posts before replying.