RALUS on Linux OpenSUSE 10.2 64-bit

[ErrolDC]

I'm having some trouble here. Agent installs and runs fine until I attempt to back it up..

beremote[20812]: segfault at 00002ba600000000 rip 00002ba6f066c520 rsp 00000000427f0f88 error 4
beremote[21049]: segfault at 00002ae100000000 rip 00002ae1f7bb1520 rsp 00000000427f0f88 error 4

Nasty isn't it?

I got the latest and greatest of 11d and the RALUS 7170 on the Linux machine. Any ideas?

[Patty_McGowan]

Hi,

Are you backing up any mount points?

If so what are the files systems on them?

Patty

[ErrolDC]

Thanks for the quick reply. Im afraid however of where you may be going

It's a snapshot of a LVM volume. The filesystem type is XFS. Would that present an issue?

[ErrolDC]

Hmm... seems like XFS is not in the list of supported file systems. I'll try another file system.

[Patty_McGowan]

Yes, that would probably resolve the issue.

Patty

[ErrolDC]

Ummmm.. JFS according to the docs is supported. I took a snapshot of a JFS formated LVM volume and mounted the snapshot on /media/snapshots.
What am I missing here?

Latest and greatest of OpenSUSE 10.2
Latest and greatest RALUS.

[ErrolDC]

So I've confirmed that this has nothing to do with filesystem because i tried JFS and ext3. I'm getting a segfault on two of my opensuse installations - they both are configured with software raid.

OpenSUSE and SLES are derived from the same codebase. It is not supported?

[ErrolDC]

Debug from RALUS

server30:/opt/VRTSralus/bin # ./beremote --log-console
5b2fb4f0 Wed Apr 25 10:03:46 2007 : Starting BE Remote Agent
5b2fb4f0 Wed Apr 25 10:03:46 2007 : Requested no generation of log file
5b2fb4f0 Wed Apr 25 10:03:46 2007 : No configuration file specified.  Using default.
5b2fb4f0 Wed Apr 25 10:03:46 2007 : Log to console: enabled
5b2fb4f0 Wed Apr 25 10:03:46 2007 : Successfully set the supplementary groups of the process
[snip]
40800940 Wed Apr 25 10:03:46 2007 : @@@@@@@MyCloseSocket called with sockfd = 4(0x4)    retval = 0
40800940 Wed Apr 25 10:03:46 2007 : SocketService::IsSystemDualIP: No support found for IPv6 currently
40800940 Wed Apr 25 10:03:46 2007 : Started NDMP Listener on port 10000
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: advertisement cycle started.
41802940 Wed Apr 25 10:03:56 2007 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
41802940 Wed Apr 25 10:03:56 2007 : BENetConfigEx: Successfully refreshed adapter information.
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned 0(0x0) and 1 DLEs
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: Nrds Message Len : 152.
41802940 Wed Apr 25 10:03:56 2007 : VX_RemoveDLE: DestroyDLE()
41802940 Wed Apr 25 10:03:56 2007 : ConnectToServerEndPoint: dest=66.151.104.14, service=6101
41802940 Wed Apr 25 10:03:56 2007 : CreateConnection type=0 on socket 4 via BESocket OK
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: send of server30.businessgrade.com type 22 subtype 0 to target=66.151.104.14 port=6101 succeeded
41802940 Wed Apr 25 10:03:56 2007 : NrdsAdvertiserThread: advertisement cycle complete.  Waiting 240 minutes before advertising again.
42003940 Wed Apr 25 10:04:01 2007 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.
42003940 Wed Apr 25 10:04:01 2007 : NrdsAdvertiserThread: no purge is pending.
42003940 Wed Apr 25 10:04:01 2007 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.
40800940 Wed Apr 25 10:04:13 2007 : Control connection accepted : connection established between end-points 66.151.104.60:10000 and 66.151.104.15:4749
[snip]
42804940 Wed Apr 25 10:04:16 2007 : No Oracle SID's were discovered
42804940 Wed Apr 25 10:04:16 2007 : VX_FindDrives: Creating DLE: [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: entered -->\\66.151.104.60\[ROOT]<--
42804940 Wed Apr 25 10:04:16 2007 : ******************************************************************************
42804940 Wed Apr 25 10:04:16 2007 : Initial DLE Tree
42804940 Wed Apr 25 10:04:16 2007 : -->[ROOT]<-- address 0x0000005D0770 type 22 subtype 0 feature bits 0x03020601 0x00000000 dataId 49 bedsId 49 bedsVer 0
42804940 Wed Apr 25 10:04:16 2007 : End of List
42804940 Wed Apr 25 10:04:16 2007 : FS_ResolveDevName: [\]
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: FS_ResolveDevName returns -->66.151.104.60<-- as the machineName
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: processing as local machine
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: failed to find machine DLE in DLE tree, attempting DLE create
42804940 Wed Apr 25 10:04:16 2007 : FS_CreateTempDLE
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_CreateTempDLE
42804940 Wed Apr 25 10:04:16 2007 : VX_CreateTempDLE: Creating DLE: \\66.151.104.60
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: trying to attach to newly created DLE
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_AttachToDLE
42804940 Wed Apr 25 10:04:16 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:16 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: initializing mount list
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: create mount list returned 0
42804940 Wed Apr 25 10:04:16 2007 :     BlowupChildren: Did not find DLE \\66.151.104.60\[ROOT] in list. Creating new.
42804940 Wed Apr 25 10:04:16 2007 : No Oracle SID's were discovered
42804940 Wed Apr 25 10:04:16 2007 : VX_SurrogateCalling: 66.151.104.60
42804940 Wed Apr 25 10:04:16 2007 : VX_RemoveDLE: DestroyDLE()
42804940 Wed Apr 25 10:04:16 2007 : Attach to: \\66.151.104.60
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: attached successfully
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: found -->\\66.151.104.60\[ROOT]<-- in DLE tree
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: detaching from newly created DLE
42804940 Wed Apr 25 10:04:16 2007 : Detach from: \\66.151.104.60
42804940 Wed Apr 25 10:04:16 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:16 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:16 2007 : ******************************************************************************
42804940 Wed Apr 25 10:04:16 2007 : Modified DLE Tree
42804940 Wed Apr 25 10:04:16 2007 : -->[ROOT]<-- address 0x0000005D0770 type 22 subtype 0 feature bits 0x03020601 0x00000000 dataId 49 bedsId 49 bedsVer 0
42804940 Wed Apr 25 10:04:16 2007 : -->\\66.151.104.60<-- address 0x0000005D0BB0 type 22 subtype 0 feature bits 0x03020603 0x00004002 dataId 49 bedsId 49 bedsVer 0
42804940 Wed Apr 25 10:04:16 2007 :     -->\\66.151.104.60\[ROOT]<-- address 0x0000005D4110 type 22 subtype 0 feature bits 0x03020601 0x00000000 dataId 49 bedsId 49 bedsVer 0
42804940 Wed Apr 25 10:04:16 2007 : End of List
42804940 Wed Apr 25 10:04:16 2007 : FS_BlowOutMachine: returning 0
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_AttachToDLE
42804940 Wed Apr 25 10:04:16 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:16 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: initializing mount list
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: create mount list returned 0
42804940 Wed Apr 25 10:04:16 2007 : Attach to: \\66.151.104.60\[ROOT]
42804940 Wed Apr 25 10:04:16 2007 : Detach from: \\66.151.104.60\[ROOT]
42804940 Wed Apr 25 10:04:16 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:16 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_AttachToDLE
42804940 Wed Apr 25 10:04:16 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:16 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: initializing mount list
42804940 Wed Apr 25 10:04:16 2007 : VX_AttachToDLE: create mount list returned 0
42804940 Wed Apr 25 10:04:16 2007 : Attach to: \\66.151.104.60\[ROOT]
42804940 Wed Apr 25 10:04:16 2007 : line = "\\66.151.104.60\[ROOT]/home/*.*",s,v0,t0,l0,n0,f0
42804940 Wed Apr 25 10:04:16 2007 : dir  = home
42804940 Wed Apr 25 10:04:16 2007 : file = *.*
42804940 Wed Apr 25 10:04:16 2007 : oper = Include
42804940 Wed Apr 25 10:04:16 2007 : subs = True
42804940 Wed Apr 25 10:04:16 2007 : wild = True
42804940 Wed Apr 25 10:04:16 2007 : attr_on_mask = 0
42804940 Wed Apr 25 10:04:16 2007 : attr_off_mask = 0
42804940 Wed Apr 25 10:04:16 2007 : AddFsExcludes:
42804940 Wed Apr 25 10:04:16 2007 : B
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\dev\*.*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\proc\*.*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\mnt\nss\pools\) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\mnt\nss\.pools\) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\sys\*.*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\_admin\*.*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 : Status 536935943 loading FilesNotToBackup exclude files when enumerating exclude files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\dev\*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 :      used default formatting ([ROOT]\xfn\*) when loading hardcoded exclusion files
42804940 Wed Apr 25 10:04:16 2007 : VX_EnumExcludedFiles: FilesNotToBackup and Hardcoded exclusion files:
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\dev\*.* /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\proc\*.* /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\mnt\nss\pools\ /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\mnt\nss\.pools\ /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\sys\*.* /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\_admin\*.* /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\dev\* /s
42804940 Wed Apr 25 10:04:16 2007 :   [ROOT]\xfn\* /s
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : ====>VX_GetLocalDeviceName: device_name is [ROOT]
42804940 Wed Apr 25 10:04:16 2007 : B
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:16 2007 :
42804940 Wed Apr 25 10:04:17 2007 :
42804940 Wed Apr 25 10:04:17 2007 :
42804940 Wed Apr 25 10:04:17 2007 : Detach from: \\66.151.104.60\[ROOT]
42804940 Wed Apr 25 10:04:17 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:17 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:17 2007 : Backup Job Start - Wed Apr 25 10:04:17 2007
42804940 Wed Apr 25 10:04:17 2007 : ====>VX_AttachToDLE
42804940 Wed Apr 25 10:04:17 2007 : Resetting hard link info
42804940 Wed Apr 25 10:04:17 2007 : Hard link info has been reset
42804940 Wed Apr 25 10:04:17 2007 : VX_AttachToDLE: initializing mount list
42804940 Wed Apr 25 10:04:17 2007 : VX_AttachToDLE: create mount list returned 0
42804940 Wed Apr 25 10:04:17 2007 : Attach to: \\66.151.104.60\[ROOT]
42804940 Wed Apr 25 10:04:17 2007 : BENetConfigEx: Successfully refreshed adapter information.
Segmentation fault

[Patty_McGowan]

I would recommend opening a support case for this.

Support would need further logs from you.

Patty

[Jim_Mchugh]

ErroIDC,

I get exactly the same thing on Fedora Core 6 (SMP) with beremote v11.0.7170.

Segmentation fault as the backup job has finished.....

Jim Mchugh

[coastway]

Got the same seg fault as the job is starting with:

CentOS5 (64bit) + RALUS 7170

Strange thing, it was working for a few weeks, and backups worked. Symantec tech support were unable to help. Only suggestion was to wait until RALUS supports RHEL5...

:(

[Robert_Oschwald]

Same problem here on many CentOS 5 x86_64 (RHES5) systems:

beremote[13091] general protection rip:3e0b66e1f3 rsp:43203540 error:0
beremote[19535]: segfault at 00000000000000be rip 00002aaaae9f43ca rsp 0000000043200030 error 4

Is there any fix available for this long term problem?