RALUS

[dchorine]

Hello

I'm using Symantec Backup Exec 11d Rev. 7170 on Microsoft Windows 2000 Service Pack 4.
and I'm trying to backup my Redhat Enterprise Linux version 3 through version 5.

every once in a while my RALUS agent keeps either dying or failing in some other way and preventing me from taking backups
I even created debug logs and spoke with Symantec about it, doesn't seem to know they know where problem lays...

anyone had something like this to their environment?

[Ken_Putnam]

This may sound like VooDoo Tech Support, but try removing, booting  and re-installing the Agent on that machine

[Robert_Oschwald]

It's likely the longterm Symantec RALUS bug with file path lengh > 255 chars.
http://seer.entsupport.symantec.com/docs/307910.htm

Try the following:
Check if you got deep directory files to be backed up where path+filename lenght > 255, e.g.:

find . | egrep ".{256}"

If you got such files, move them so the path+filename does not exceed 255 chars.
Then try again.

This bug is there since the first release of RALUS and Symantec didn't find a solution for this problem since years...