RXservice crashing Windows 2008 File Server

[John_Harris_6]

Hi,

We have a Windows 2008 File server that is crashing at least once a day because of the rxservice. See below for a debug of the memory.dmp file of the affected server.

Is anyone else seeing this problem?

CPS Version : 12.5.417.4602

John



Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\symbolfiles*http://msdl.microsoft.com/download/symbols

Executable search path is:

Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (8 procs) Free x64

Product: Server, suite: TerminalServer SingleUserTS

Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612

Machine Name:

Kernel base = 0xfffff800`01806000 PsLoadedModuleList = 0xfffff800`019cbdb0

Debug session time: Mon Mar 23 12:15:20.660 2009 (GMT+0)

System Uptime: 2 days 14:10:33.062

Loading Kernel Symbols

...............................................................

................................................................

..........

Loading User Symbols

PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details

Loading unloaded module list

.....

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 18, {bad0b0b0, fffffa801abaa210, 2, ffffffffffffffff}

*** ERROR: Module load completed but symbols could not be loaded for CpsFsJnl.sys

PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details

PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details

Probably caused by : CpsFsJnl.sys ( CpsFsJnl+1a3ac )

Followup: MachineOwner

---------

2: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

REFERENCE_BY_POINTER (18)

Arguments:

Arg1: 00000000bad0b0b0, Object type of the object whose reference count is being lowered

Arg2: fffffa801abaa210, Object whose reference count is being lowered

Arg3: 0000000000000002, Reserved

Arg4: ffffffffffffffff, Reserved

                The reference count of an object is illegal for the current state of the object.

                Each time a driver uses a pointer to an object the driver calls a kernel routine

                to increment the reference count of the object. When the driver is done with the

                pointer the driver calls another kernel routine to decrement the reference count.

                Drivers must match calls to the increment and decrement routines. This bugcheck

                can occur because an object's reference count goes to zero while there are still

                open handles to the object, in which case the fourth parameter indicates the number

                of opened handles. It may also occur when the object’s reference count drops below zero

                whether or not there are open handles to the object, and in that case the fourth parameter

                contains the actual value of the pointer references count.

Debugging Details:

------------------

PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details

PEB is paged out (Peb.Ldr = 000007ff`fffd4018). Type ".hh dbgerr001" for details

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x18

PROCESS_NAME: rxservice.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff800018c3b75 to fffff8000185b350

STACK_TEXT: 

fffffa60`04be7818 fffff800`018c3b75 : 00000000`00000018 00000000`bad0b0b0 fffffa80`1abaa210 00000000`00000002 : nt!KeBugCheckEx

fffffa60`04be7820 fffffa60`0315c3ac : fffffa80`00000000 fffffa60`00000000 00000000`00000000 fffff800`01939100 : nt! ?? ::FNODOBFM::`string'+0x2a764

fffffa60`04be78b0 fffffa60`0315e54c : fffffa80`0dfcb1a0 fffffa80`21118c50 fffffa80`4d76fee0 fffffa60`00000020 : CpsFsJnl+0x1a3ac

fffffa60`04be7930 fffffa60`0314663b : fffffa80`0dfcb050 fffffa80`4d76fee0 fffffa80`4d76fee0 00000000`00000001 : CpsFsJnl+0x1c54c

fffffa60`04be79c0 fffff800`01adf31a : fffffa80`0dfcb050 fffffa80`4d76fee0 fffffa80`0e7992c0 fffffa80`00000020 : CpsFsJnl+0x463b

fffffa60`04be79f0 fffff800`01af7fe6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da

fffffa60`04be7b40 fffff800`0185adf3 : 00000000`00000000 fffffa60`04be7ca0 00000000`00000000 00000000`00000001 : nt!NtDeviceIoControlFile+0x56

fffffa60`04be7bb0 00000000`775a5aea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

00000000`0478f878 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775a5aea

STACK_COMMAND: kb

FOLLOWUP_IP:

CpsFsJnl+1a3ac

fffffa60`0315c3ac eb27            jmp     CpsFsJnl+0x1a3d5 (fffffa60`0315c3d5)

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: CpsFsJnl+1a3ac

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: CpsFsJnl

IMAGE_NAME: CpsFsJnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48bee06c

FAILURE_BUCKET_ID: X64_0x18_BADMEMREF_CpsFsJnl+1a3ac

BUCKET_ID: X64_0x18_BADMEMREF_CpsFsJnl+1a3ac

Followup: MachineOwner

[Osborne]

We're having a similar issue.

Thanks

[rmarshall]

Here also, any one have any luck?

[Warren_Davis]

Have the issue on windows 2008R2 servers. After clean install system works for a few hours and then starts with occasional crash but recovers with dmp files. After a few crashes, the computers won't boot up. Had to uninstall cps until symantec patches the issue