> Hello,
>
>
> Please refer to the following technote to resolve
> this issue:
>
> "To fully protect Windows Server 2003, you must
> select Shadow Copy Components for backup" (a000fefc
> HEX, e000fefc HEX, a0009419 HEX or e0009419 HEX) is
> reported during a backup after upgrading Backup Exec
> media servers or remote servers to Windows Server
> 2003.
> http://support.veritas.com/docs/258950
>
> Hope this helps you.
>
> Regards
>
>
> NOTE : If we do not receive your reply within two
> business days, this post would be marked "assumed
> answered" and would be moved to "answered questions"
> pool.
So, do you not select service & system state but, do select user ?