Remote Agent Error when running Archive Job

[David_Polvere]

When i try to run a archive & delete job on a windows 2003 file server, the job fails right away with the following message:

Completed status: Failed

Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the Remote Agent is installed on the target computer and is running.

Final error category: Resource Errors
______________________________________________________________

For additional information regarding this error refer to link V-79-57344-33899

WARNING: Media servers cannot completely protect remote
Windows-based servers or workstations unless the Backup
Exec Remote Agent is installed
and running on each remote Windows-based server or
workstation to be protected. Data loss can occur if the
Remote Agent is not running
while backing up remote Windows-based computers.

Please refer to the documentation or online help for more information.
Network control connection is established between 127.0.0.1:4376 <--> 127.0.0.1:10000
Network data connection is established between 127.0.0.1:4442 <--> 127.0.0.1:4441
Unable to attach to \\ServerName\U:.
V-79-57344-33899 - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.

Make sure that the Remote Agent is installed on the target computer and is running.
______________________________________________________________


I can run a regular back job on the server with no errors. The remote agent is installed.

[Gauri_Ketkar]

Hi,

-is any other application running on this Server
-what is the version of backup exec do you have ?
-what is the version of the beremote.exe ?



Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[David_Polvere]

10.1 Rev 5629
beremote.exe 10.1.5629.0
Just windows server serives running like dns, dhcp, etc...

[David_Polvere]

Well i either found a work around or the proper way of doing it.

I have to go to the job properties, then to resource credentials. If i just click test all it will not work. The server resource will show successful but the drive resource will say not tested. I have to click on each individual resource, click change, select the system logon account and click OK. Then i can successfully start the job.

[Swati_Joshi]

Hi David!

Thanks for updating us on this issue.