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Remote Agent crashes while "Snapshot Processing" (faulting module msxml3.dll)

sub4
Not applicable

On a Windows Server 2008 x64 I have Backup Exec 12 installed which worked fine for a few weeks.

 

But now every Backup fails, because the Remote Agent crashes while Snapshot processing is in progress.

 

The following eventlog entry is created:

 

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Faulting application beremote.exe, version 12.0.1364.122, time stamp 0x4857dea2, faulting module msxml3.dll, version 8.100.1043.0, time stamp 0x4791ad73, exception code 0xc0000005, fault offset 0x0000000000004027, process id 0x1d20, application start time 0x01c943d5b3f5d6fa.

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I tried a lot so far (reinstalled Backup Exec, installed the latet servicepack and patches), but the error still is here. I tried also a minimum-backup with just one single file to back up, so I think the error does not depend on the data.

 

Any help is very welcome.

 

Thx

1 REPLY 1

Elix001
Not applicable
Partner
Hi I am getting the same error, has any one managed to solve this